As someone who works in retail I must say this is the worst company I've ever had to deal with. I have finally cancelled this "service" 1 year and 7 months of watching the circle spin on the TV when I tried to stream a show.
Slow lagging internet just to pay bills online.
I call to complain or see what's wrong and why my internet is spotty. "you have an old plan". "We can set you up with a different plan which will start a new 2 year commitment".
Yeah no thanks cancel my service. So 5 months at $15.00 per month early cancellation....yes I knew that.
$95.00 to retrieve some device that's on my roof attached to the dish. Wait you mean you leave this ugly dish on my roof. "Yes sir you can take the dish down yourself".
So they waive the $15.00 per month fee but still charge me $95.00 and leave this ugly dish up. I would not recommend ViaSat to anyone.
Product or Service Mentioned: Viasat Internet Service.
Reason of review: Poor customer service.
Monetary Loss: $95.
Preferred solution: Get the dish off my roof no charge.
Viasat Pros: Absolutely norhing.
Viasat Cons: Customer service.