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Viasat in Seattle, Washington - Liars

1.0
Details
Sales told me I was getting unlimited data, for a certain price. Billed me more than quoted and did not tell me about a data cap. So far I have 2 complaints in and resolution.I have call 5-6 times asking to simply be given what I was told. So far no help at all. Very unhappy and will publicly bash this company.
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Review
#1651127 Review #1651127 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Order processing issue
All I can say is that since day one of me joining Viasat internet I have had issues from my internet working very very slow to customer service being very unhelpfull I have never been so unhappy with a service in my life, you get suck with a service on contract for 2...
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2 comments
UnhappyPanda980
#1665013

I signed up for Viasat 4 months ago. When the tech came out he gave me a two year contract.

I told him I would have to pass on the service because I knew that I only needed it for up to 6 months and where I was going, I would not be able to use it due to being off the grid. He told me it would be no problem to disconnect service and they would not charge early cancellation. Like an idiot I signed it on his word that I wouldn’t have a early cancellation. Customer care is adamant that I pay the early cancellation..

I spoke to two supervisors and the first one hung up on me. The second one said he would disconnect me, take $300 out of my account and then see if they would wave the fee. What then?

Oh I really doubt once they have my $300 that theyll refund me... they are trained to asking leading questions about why you need to cancel and then when you say yes, that’s one reason, they say...” Oh, that’s not a valid reason”...I was completely deceived by the tech and not only that, He also came and collected cash from me when he came to reset the dish after he cancelled my tech call....Unless they make this right for me I’ll be reporting them to the BBB and filing a personal law suit...

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Review
#1495893 Review #1495893 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
Do not go with Viasat... liars
Please be very very careful and do not go with VIASAT. We were to bundle with DirecTV and were quoted a price of $30 a month for 24 month period. The viasat installer told us we have 30 days to back out of our contract if we were not happy with our service. After a...
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1 comment
ExedeBrad
#1470201

HiI'm part of Viasat's Corporate Social Care team. Due to the limitations of satellite internet such as data caps and high latency, the service is geared towards rural areas and small towns where DSL and Cable do not exist.We will let you out of your agreement without penalty if you call us at 855-463-9333 to cancel. I have put a corporate note indicating that your cancellation fee will be waived as our service should not have been sold to you.-Brad

Review
#1241792 Review #1241792 is a subjective opinion of poster.
Service
Viasat Internet Plan
Reason of review
Not as described/ advertised

Viasat Sucks

I was told that my viasat service would be faster than my comcast service. I was able to use Direct TV features when I had comcast. Now that I have viasat I am not able to use my Direct TV features...says my internet service is too slow. And, not to mention the price. Slower internet service with Viasat, twice the price of Comcast. I seriously cannot understand how Viasat can still be in business. They need to be put out of business or reported to the better business bureau or something. No thank you! I will terminate a year early to avoid the headaches.
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Review
#1426424 Review #1426424 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts

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