Product: Viasat Internet Service Clear all filters (159 of 159 reviews match)
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1.0
Details
Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all...
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4 comments
Anonymous
#1691969

must be contract,don't do it.

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Review
#1479515 Review #1479515 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Installer was nice
Cons
  • Person who sold me the package lied
Reason of review
Almost all of the above.
Loss
$344
Preferred solution
cancel the bill
1.0
Details

Update by user Sep 15

no

Original review posted by user Sep 13

I have been with these guys for a year and judging by the amount of complaints, I am not surprised at the low rating they get. I had called to get out the contract as the modem *** out at least 2-3 times a week and had already stated that we tried resolving it, but...
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Review
#1653020 Review #1653020 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Bad service
Reason of review
Poor customer service
Preferred solution
I want out of my contract. I spoke with a manager and they fought with me even though this has been going on a year. I had spoken to several agents and again fighting with me. I will never do business with you again or recommend you.

Viasat in Seattle, Washington - Liars

1.0
Details
Sales told me I was getting unlimited data, for a certain price. Billed me more than quoted and did not tell me about a data cap. So far I have 2 complaints in and resolution.I have call 5-6 times asking to simply be given what I was told. So far no help at all. Very unhappy and will publicly bash this company.
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Review
#1651127 Review #1651127 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Order processing issue
1.0
Details

Update by user Aug 23

I am so glad they enjoy stealing money from families. Just remember Viasat.. YOU took food out of a kids mouth and I have to make up the money you stole from us

Original review posted by user Aug 23

I had viasat for about 1-2 months.. day one I complained about the horrible signal they pretty much said oh...
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Review
#1633011 Review #1633011 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Anything about your service
  • I am not getting 5g speed
  • Liars and thieves
Reason of review
EVERYTHING!
Loss
$679
Preferred solution
Full refund
Tags
  • bad service
1.0
Details
This company is a joke. First problem: my line to my dish broke. Called and set up a time for a technician to come fix. Took the day off work, he was schelduled to be herw from 11-2. I call them at 230 and they say he will be here by 4. Fine. They call back at ten til...
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Review
#1657891 Review #1657891 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Pricing issue
Loss
$249
Preferred solution
Let the company propose a solution

Keep slamming Viasat

1.0
Details
Their service is terrible for most and in most instances with the installation fees and contract you will pay $500 even if it is useless for you.
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1 comment
Liz Elliott
#1749445

We are dealing with the same issue. Filing complaints at FCC, the BBB, Pissed Consumer and our District Attorneys Consumer Protection office, as well as sharing our experience with others on social media.

I hope others will join us doing the same. By far the slowest and most unreliable service we've ever dealt with.

Review
#1656807 Review #1656807 is a subjective opinion of poster.
Service
Viasat Internet Service
1.2
Details
I switched to Netflix which seemed to work great until the last ten days of my plan when viasat slowed down the service and I could not even open a browser. I called to find out why and I had exceeded my "unlimited" plan. what is that about, it's either unlimited or...
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Review
#1656107 Review #1656107 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Either hughesnet or viasat
  • I have no choice in this area
Cons
  • Service inconsistant
  • Customer service is nasty
  • Not unlimited service slows so bad you cant get on the internet
Reason of review
Not as described/ advertised
Loss
$190
Preferred solution
Deliver product or service ordered
Tags
  • ViaSat Communications

Viasat in San Marcos, Texas - Internet is so so slow

1.0
Details
im so tired of paying for 100 mgs and getting "prioritized" after 4 days. i hate this company its really a let down to not have internet and have my tv buffer every 5 seconds . all. the. time.
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Review
#1670404 Review #1670404 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality
Loss
$200
Preferred solution
Price reduction

Viasat - WORST SERVICE IN HISTORY. HAS NOT WORKED SINCE DAY ONE.TOLD ME TO DOWN GRADE MY TV.

1.0
Details
VERY POOR SERVICE AND HAS NOT WORKED SINCE DAY ONE.
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Review
#1674706 Review #1674706 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Absolutely norhing
Cons
  • Dishonest practices
Reason of review
Poor customer service
Preferred solution
Full refund

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts

Viasat - Lied to also

1.0
Details
Was told it was unlimited what a joke, always buffering on everything. Dont get to watch hd tv even though we pay for it on directv. It is the slowest internet ive ever had. Am going to switch.
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Review
#1661534 Review #1661534 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Less than dialup speed
  • Not very honest
Reason of review
Not as described/ advertised
Tags
  • Viasat Cost Too Much