Product: Viasat Internet Service Clear all filters (160 of 160 reviews match)
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Friends, DO NOT go through ViaSat internet... it is a fraud company. Viasat is the worst company that I have ever associated with. The technician damaged our gutters. Customer service was no help at a

1.0
Details
Friends, DO NOT go through ViaSat internet... it is a fraud company. Viasat is the worst company that I have ever associated with. The technician damaged our gutters. Customer service was no help at a
Friends, DO NOT go through ViaSat internet... it is a fraud company. Viasat is the worst company that I have ever associated with. The technician damaged our gutters. Customer service was no help at all. They do not document information to your account. They purposely provide horrible internet service, making it so you have to cancel and pay the cancellation fee. Customer service does nothing to help. We have spent hours on the phone. They should honestly be shut down due to fraud. Please do not go through this company.
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Review
#1683729 Review #1683729 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Misleading advertising
  • Customer service and scheduling install
  • Lack of reliability
Reason of review
Poor customer service
Loss
$365
Preferred solution
Full refund
Tags
  • Terrible Customer Service
  • Bad Services

Viasat - Almost unusable internet.

1.4
Details
They advertise unlimited data with a speed of 25 mbps. I test it often and barely gets 1 mbps. Unable to stream a 30 sec. YouTube video. Forget multiple line use. They charge extra for any kind of service after install even though never worked well from the beginning. My neighbor has better internet through old fashion telephone line. Just terrible internet for an exorbitant amount of money with even higher fees for early termination of service.
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Review
#1682472 Review #1682472 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • ViaSat Communications
  • bad service

Viasat - Package sold not honored

1.0
Details
Sold a directv / Viasat package price that Viasat is not honoring. Internet goes out every day. was told to give 2 weeks then call back if i am still not satisfied. I did and still want to charge me $300 to disconnet. Left on hold for 30 minutes to speak to supervisor. I am going back to cable internet
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Review
#1681646 Review #1681646 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Liars and thieves
  • Poor internet quality
  • Price not honored
Reason of review
Not as described/ advertised
Preferred solution
on 20th disconnect with no disconnect fee

Viasat - WORST SERVICE IN HISTORY. HAS NOT WORKED SINCE DAY ONE.TOLD ME TO DOWN GRADE MY TV.

1.0
Details
VERY POOR SERVICE AND HAS NOT WORKED SINCE DAY ONE.
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Review
#1674706 Review #1674706 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Absolutely norhing
Cons
  • Dishonest practices
Reason of review
Poor customer service
Preferred solution
Full refund

Viasat in San Marcos, Texas - Internet is so so slow

1.0
Details
im so tired of paying for 100 mgs and getting "prioritized" after 4 days. i hate this company its really a let down to not have internet and have my tv buffer every 5 seconds . all. the. time.
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Review
#1670404 Review #1670404 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality
Loss
$200
Preferred solution
Price reduction

Viasat - Wifi has been down for 5 days. Either fix it or give me my money back

When i cancel this service as it is way to expensive. I am on social security and it use to be $50 a month then went to 120 and i am not able to buy food. Sad
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Review
#1663511 Review #1663511 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • rural internet

Viasat - Lied to also

1.0
Details
Was told it was unlimited what a joke, always buffering on everything. Dont get to watch hd tv even though we pay for it on directv. It is the slowest internet ive ever had. Am going to switch.
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Review
#1661534 Review #1661534 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Less than dialup speed
  • Not very honest
Reason of review
Not as described/ advertised
Tags
  • Viasat Cost Too Much
1.0
Details
This company is a joke. First problem: my line to my dish broke. Called and set up a time for a technician to come fix. Took the day off work, he was schelduled to be herw from 11-2. I call them at 230 and they say he will be here by 4. Fine. They call back at ten til...
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Review
#1657891 Review #1657891 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Pricing issue
Loss
$249
Preferred solution
Let the company propose a solution

Keep slamming Viasat

1.0
Details
Their service is terrible for most and in most instances with the installation fees and contract you will pay $500 even if it is useless for you.
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1 comment
Liz Elliott
#1749445

We are dealing with the same issue. Filing complaints at FCC, the BBB, Pissed Consumer and our District Attorneys Consumer Protection office, as well as sharing our experience with others on social media.

I hope others will join us doing the same. By far the slowest and most unreliable service we've ever dealt with.

Review
#1656807 Review #1656807 is a subjective opinion of poster.
Service
Viasat Internet Service

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts
1.2
Details
I switched to Netflix which seemed to work great until the last ten days of my plan when viasat slowed down the service and I could not even open a browser. I called to find out why and I had exceeded my "unlimited" plan. what is that about, it's either unlimited or...
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Review
#1656107 Review #1656107 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Either hughesnet or viasat
  • I have no choice in this area
Cons
  • Misleading prices
  • Service inconsistant
  • Not unlimited service slows so bad you cant get on the internet
Reason of review
Not as described/ advertised
Loss
$190
Preferred solution
Deliver product or service ordered
Tags
  • ViaSat Communications