Product: Viasat Internet Plan Clear all filters (19 of 19 reviews match)
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1.1
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Viasat - EPIC failure: WORST. ISP. EVER
Viasat - EPIC failure: WORST. ISP. EVER
Viasat - EPIC failure: WORST. ISP. EVER
So, I think Viasat is overselling their service adding more and more customers thus slowing everything down as they cram more users on to their service? I've been through the "Tier 1, 2 and 3" tech support, who each time determine it's not my router, modem or computer...
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1 comment
Anonymous
#1626877

Try sprint 3g/4g bandwidth for your area that works off of the cell towers like your phone does. After much research for my daughter l found that those 2 RIP off companies are NOT the only 2 that provide service to rural areas.

Yes you will be stuck with the doggone contract fee which they use to again RIP off the customer for more money.

But you will be getting better service. Then you need to start a class action law suit for the *** this company has done to their customers.

Review
#1262247 Review #1262247 is a subjective opinion of poster.
Service
Viasat Internet Plan
Cons
  • Anything about your service
Reason of review
Not as described/ advertised
Tags
  • Viasat Exeed Wild Blue Satellite
1.0
Details
From day 1 we got lies we CLEARLY asked 3 times- is the unlimited PLAN SILVER 25-UNLIMITED! The sales rep said yes, yes, yes we paid $160 a month and capped out at 100 gb, we found this out 2 months after we seemed to nearly lose all connection at end of each month, we...
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1 comment
ObsequiousGreatWhiteShark754
#1731463

See my video complaint. Worse service ever.

I am on the final leg of my Credit card dispute and I am winning. Soon it will be over and I won't owe them a dime.

Review
#1615192 Review #1615192 is a subjective opinion of poster.
Service
Viasat Internet Plan
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Full refund
1.9
Details
Exede was working pretty good for me while it was still Exede. I received a flyer from HughesNet offering 30 GB/month for $100, far less than the $150+ I was paying for 30 GB/month from Exede. So, I called Exede and told them I was going to switch. They said, how about...
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1 comment
Anonymous
#1715410

Same experience for me almost exactly, except I max at 1.8mbps during peak times....pathetic

Review
#1506484 Review #1506484 is a subjective opinion of poster.
Service
Viasat Internet Plan
Pros
  • Little
Reason of review
Bad quality
Tags
  • ViaSat Communications
  • Internet Service Providers
  • Satellite And Internet Companies
  • Internet
  • Viasat Exeed Wild Blue Satellite

Viasat in Kilgore, Texas - 2 Years of *** Came to End

1.4
Details
I will echo what others say: run and run fast as you can! Total waste of money and their service does not work any where near advertised speed. Taking the time to complain, you might as well be talking to a 2 year old about satellite. Do yourself a favor if you have access to Sprint Network and get you a couple of Franklin Hotspots 30GIG for $25 a month each. https://z9jdgc981801.ting.com/ To find hotspots, go to shop and tick the hotspot devices.
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Review
#1637399 Review #1637399 is a subjective opinion of poster.
Service
Viasat Internet Plan

Viasat takes advantage of the customer's vulnerability! Told me there was no contract and when I called dissatisfied with the connection they changed the story to 2 years. This service is really bad!

1.7
Details
Hasnt even been 30 days, got to watch 1 movie and it buffered the whole time, then said i was out of data 10 days after signup. Company will NOT work with you to resolve issues! Basically told me too bad, you are under a 2 year contract. I intend to take legal action.
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Review
#1534784 Review #1534784 is a subjective opinion of poster.
Service
Viasat Internet Plan
Reason of review
Not as described/ advertised
I started with Viasat because I had no other options. Got "Unlimited" 100GB for $150....pricy, but I have kids who stream, so I wanted the Unlimited. After a couple months I was messing around online, and in a weak moment eating oodles and noodles i wanted to save some...
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1 comment
Robert Lopez
#1706316

We had viasat for 5 months. They raised our bill from $60 to $90 a month.

And we wasn't getting the speed we was paying for. So we had them to cut the service off. And they said we would have to pay $350. We said no we wasn't because we wasn't getting the speeds.

They tried to pull the money out of our bank. We put a block on that. We still have the equipment.

We told them when we receive a letter from them stating that we don't owe no $350.00 we will mail their equipment to them. It's been over a year still no letter and we still have the equipment.

Review
#1546470 Review #1546470 is a subjective opinion of poster.
Service
Viasat Internet Plan
Reason of review
Bad quality
Loss
$154
Preferred solution
Full refund
1.0
Details
Do not fall victim to their misleading to the point of being fraudulent advertising. They are not better than "slow DSL" as their TV ads claim. They are not "super fast" for everyone as their ads claim. True they do have satisfied customers, but they are very rare....
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Review
#1509667 Review #1509667 is a subjective opinion of poster.
Service
Viasat Internet Plan
Reason of review
Not as described/ advertised

Viasat in Austin, Texas - Crooks! 10 days of service is all

1.0
Details
Viasat - Crooks! 10 days of service is all
CROOKS- dont use them!’Viasat Internet Service does not work- they are crooks! I cancelled In First 10 days after them telling me is runs slow after installation but will clear up. They are still taking money from account! They have charged a $160 plus a $329 cancellation fee for having service for 10 days plus they want me to get on roof to remove equipment. Crooks!
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Review
#1334389 Review #1334389 is a subjective opinion of poster.
Service
Viasat Internet Plan
1.0
Details
Do not go with Viasat... liars
Please be very very careful and do not go with VIASAT. We were to bundle with DirecTV and were quoted a price of $30 a month for 24 month period. The viasat installer told us we have 30 days to back out of our contract if we were not happy with our service. After a...
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1 comment
ExedeBrad
#1470201

HiI'm part of Viasat's Corporate Social Care team. Due to the limitations of satellite internet such as data caps and high latency, the service is geared towards rural areas and small towns where DSL and Cable do not exist.We will let you out of your agreement without penalty if you call us at 855-463-9333 to cancel. I have put a corporate note indicating that your cancellation fee will be waived as our service should not have been sold to you.-Brad

Review
#1241792 Review #1241792 is a subjective opinion of poster.
Service
Viasat Internet Plan
Reason of review
Not as described/ advertised

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts
1.0
Details
They have the worst customer service, they are not truthful in the least. I was given a service plan and told it would be fine for games and movies and 4 days later we were at our limit. I work from home at times and this has caused a major conflict. They have done...
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Review
#1305699 Review #1305699 is a subjective opinion of poster.
Service
Viasat Internet Plan
Cons
  • Anything about this process or service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution