Product: Viasat Installation Clear all filters (4 of 4 reviews match)
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1.4
Details
Viasat is running a scam business. Upon cancelling the service and agreeing to (of course) send back the equipment, they shipped a box for that purpose. In the box was a partition for the LNB on the dish. OK, so let me see here - they (or a sub-contractor) came out and...
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1 comment
Anonymous
#1748469

im with you sister

Review
#1654310 Review #1654310 is a subjective opinion of poster.
Service
Viasat Installation
Cons
  • Costumer service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution

Viasat - Waited seven hours for installation and then said he couldn't hook up because he needs a dig test when there is a pole already there. *** poor service.

1.0
Details
Was supposed to be there between 11:00am and 2:00pm showed up at 5:40 pm and said he couldn't put it on the house and couldn't put it on the pole already there because it would use to much cable. And had to have a dig test before he could dig *** What a joke for customer service.
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Review
#1614156 Review #1614156 is a subjective opinion of poster.
Service
Viasat Installation
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund
2.9
Details
I upgraded and was told to mail old parts back and the Visat guy could NOT get part off I needed to return and was told he would tell him instead VISAT charged me and if their tech could not get it off why charge me !!!!!
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1 comment
Anonymous
#1568447

Be careful with this company we did return the equipment and had to call our bank to get charges removed. After some months go back they have turn us in to a collection company.

So now its off the lawyers.

Us past consumers should file a class action against Viasat. This is not right what they are doing.

Review
#1361150 Review #1361150 is a subjective opinion of poster.
Service
Viasat Installation

Viasat in Bowling Green, Kentucky - They suck

They actually expected me to climb on the roof and retrieve the transreceiver or whatever the little box is called, off the dish. Yeah, no problems there BTW were closing on our house in a few days and they acted like they were doing me a favor on getting a technician out to get it and put it in my hands. For some reason their techs who installed it can't take it with them.
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Review
#1459434 Review #1459434 is a subjective opinion of poster.
Service
Viasat Installation
Reason of review
Poor customer service

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts