Product: Viasat Customer Care Clear all filters (27 of 27 reviews match)
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2.6
Details
I actually left Viasat Internet to try a competitors product. Once I experienced their product I realized that, for satellite internet, Viasat was actually much better and I decided to switch back. This is when I encountered the problem. There was ZERO clear...
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Review
#1675781 Review #1675781 is a subjective opinion of poster.
Service
Viasat Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$321
Preferred solution
Let the company propose a solution

Viasat - Unfair charges and horrible customer service!

1.0
Details
I have had Viasat service for a few years because I didn’t have other options. I recently moved and disconnected my service. I was told that I had to remove a TRIA from the dish and return it. My dish is on top of a two story house! I am a single woman with disabilities and can’t possibly climb on top of a house. i explained this to Viasat and they didn’t care. They charged me $160.50 anyway for not returning their equipment! How is this even legal that they can require customers to put themselves in harms way to retrieve THEIR eauipment?
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Review
#1681843 Review #1681843 is a subjective opinion of poster.
Service
Viasat Customer Care
Cons
  • Everything so far
Reason of review
Poor customer service
Loss
$161
Preferred solution
Full refund
1.0
Details
I have had ViaSat a couple of months now and have nothing but poor customer service. If it wasn't for the customer service I would keep the internet. I repeatedly asked when my first bill would be due to which I was told that they couldn't tell me that. I come to find...
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Review
#1613605 Review #1613605 is a subjective opinion of poster.
Service
Viasat Customer Care
Pros
  • I like the actual internet service
Cons
  • Customer service has been consistently inadequate
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service

Viasat in Salt Lake City, Utah - Poor customer service

1.0
Details
Account set up wrong. Transferred to four people to fix. None could . 35 minutes on phone wasted. Recording at each phone transfer said to please complete survey at end of call. I gave and asked to be transferred to survey and they hung up! Worse service I have ever seen.
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Review
#1547064 Review #1547064 is a subjective opinion of poster.
Service
Viasat Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
A charge of 10.00 was going to be added to my bill in which I wasn't aware of until the installer mentioned it to me. So I called next day to speak to a supervisor name Gabriel to see what can be done about the extra 10.00 charge he straight out told me that there was...
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Review
#1531610 Review #1531610 is a subjective opinion of poster.
Service
Viasat Customer Care
Reason of review
Poor customer service
Preferred solution
Better training in supervision especially Gabriel

Viasat - Very POOR service

2.1
Details
After install, the service did not work for 6 days. A ViaSat employee showed up the 7th day and the service was working just before he showed up. They said it wasn't their fault and refused to honor their part in crediting our account for 6 days of no access. They also totally lied to my wife (Who is technology impaired) and told her that all online games will work just fine on their system.
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Review
#1471785 Review #1471785 is a subjective opinion of poster.
Service
Viasat Customer Care
Reason of review
ALL of the above
Loss
$300
Preferred solution
Remove their equipment and cancel their "early termination" fees.

Viasat in Clearlake, California - THIEVES AND LIARS

1.1
Details
CANCELLED SERVICE ON 3-31-2019 DUE TO A CONTRACT CHANGE ON VIASAT PART. VIASAT OFFERED ME THE OPTION TO OPT OUT OF THERE SERVICE AT NO CHARGE. IT IS UNUSEABLE DUE TO THE LACK OF SPEED DOWNLOADING. I REPORTED TO MY CREDITCOMPANY THAT VIASAT FRAUDENTALLY TOOK OUT $282.99 FROM MY ACCOUNT AFTER MY CANCELLATION DATE AND I DONT HAVE AN ITEMISED JUSTIFICATION AND IN THERE LETTER TO ME THEY REFUSE TO PROVIDE. AS TO HOW VIASAT CAME UP WITH THE FIGURE OF $282.99 WHEN THE MONTHLY BILL FOR 4-1-2019 HAD I CONTINUED SERVICE SHOULD HAVE BEEN $158.99 FOR APRIL I WOULD LIKE TO POINT OUT THAT I BOUGHT THE EQUIPMENT OUTRIGHT(IT WASN'T LEASED). Todays date 4-2-2019 I also contacted CREDIT CARD CO yesterday to warn them about this FRAUDENT ACTIVITY ABOUT TO TAKE PLACE
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Review
#1505594 Review #1505594 is a subjective opinion of poster.
Service
Viasat Customer Care
Cons
  • Liars and thieves
Reason of review
Not as described/ advertised
Loss
$28299
Signed up for service with Viasat about a month ago because we we told AT&T wasn't available in the rural area we moved to. Install went great, service worked fine for about two weeks when it was suspended due to a missed payment. Called customer service and was then...
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2 comments
Anonymous
#1627564

Sounds like a nightmare!

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Review
#1440397 Review #1440397 is a subjective opinion of poster.
Service
Viasat Customer Care
Reason of review
Problems with payment
Called and ordered viast and told sales rep about yrs ago had Hugh's net and it didn't work for us. If viast didn't work could I cancel within the 30 days. Was told YES nothing about a NO TRIAL PERIOD. So tech installs and seems to be doing well except for our phones....
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Review
#1485734 Review #1485734 is a subjective opinion of poster.
Service
Viasat Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Viasat Customer Service

Website:
www.viasat.com
Mailing Address:
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts

Viasat Reviews

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Viasat reviews

Viasat - HORRIBLE COMPANY

1.0
Details
This cimoany sucks so bad. I literally can nit even talk about it without my blood boiling. I am filing a lawsuit. Interent is horrible. Customer service is even more horrible. They hang up the phone when they cant solve something. I am so fed up
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Review
#1406516 Review #1406516 is a subjective opinion of poster.
Service
Viasat Customer Care
Reason of review
Poor customer service