A service tech has been to my house 3 times in 1 week. Its been determined that I need a new modem.

4 modems have been brought to my house and none work. I have also complained to Viasat every day with the lack of progress. Today I was told that my situation has been turned over to another company with different technicians and it will be 3 to 5 more days until an appointment is scheduled. So that is another approximate week totaling 2 weeks without internet service.

What a crock of bull. My biggest complaint is why do they not have enough equipment in their vehicles in case of having "bad" replacement parts. 4 modems have been tried and all 4 were"bad".

Then they leave with nothing accomplished for me and wait 2 days to contact me again. Unfortunately in my situation I have to use satellite based internet and they are considered the best in my area.

User's recommendation: if at possible avoid this provider.

Location: Concord, North Carolina

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Viasat Reviews

  1. 345 reviews
  2. 53 reviews
  3. 10 reviews
  4. 2 reviews
  5. 2 reviews
Viasat reviews