State: Texas City: Austin Clear all filters (4 of 264 reviews match)
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Viasat sales staff are trained to lie, miss lead, you will not receive usable service.

1.8
Details
We were pulled in by TV commercials stating "unlimited Data" 5 x faster than any other service. These are lies, in reality they put you on some scale that you have no control of. All the available data to your area is divided between all the costumers. End result no one gets quality data everyone gets the message "your allotted data is used up until your monthly anniversary date and your data starts over again. The allotted data is very low and will last for a few days each month. Most of the month you buffet, give up and watch commercials on public TV. Viasat lies and misleads and fins you with a $225 dollar early departure fee. walk away do not sign a contract with these lairs. you will not have service, only anger.
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Review
#1423712 Review #1423712 is a subjective opinion of poster.
Cons
  • Misleading
  • Internet servie and customer service
Reason of review
Not as described/ advertised
Loss
$450
Preferred solution
Full refund
Tags
  • rural internet
  • Viasat Exeed Wild Blue Satellite
1.0
Details
No internet connection from their faulty equipment that you rent from them and they want to charge you $95 to come fix it!! They can tell you what the problem is from the app and it’s on their part and want to charge you, again, to come out and fix their own...
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1 comment
Anonymous
#1614766

What state is your service area in? I'm curious if everyone in the same area is having an issue, or if it's widespread.

My only choices are HughesNet and this company and neither of the two are honest and they screw their customers over. I'm not sure where to go for internet

Review
#1419744 Review #1419744 is a subjective opinion of poster.
Reason of review
Bad quality

Viasat in Austin, Texas - Crooks! 10 days of service is all

1.0
Details
Viasat - Crooks! 10 days of service is all
CROOKS- dont use them!’Viasat Internet Service does not work- they are crooks! I cancelled In First 10 days after them telling me is runs slow after installation but will clear up. They are still taking money from account! They have charged a $160 plus a $329 cancellation fee for having service for 10 days plus they want me to get on roof to remove equipment. Crooks!
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Review
#1334389 Review #1334389 is a subjective opinion of poster.
1.0
Details
I let them up my installation date (because they were backlogged and I was trying to do them a favor) although I can't use until I get my own router (now they tell me). And the installer was selling routers for $80.00. But you can bet your sweet *** they are already...
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Review
#1184213 Review #1184213 is a subjective opinion of poster.
Cons
  • Everything so far
Reason of review
Poor customer service

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts