State: Texas Clear all filters (17 of 274 reviews match)
filters
State:
City:
Show
Product:
Show

Viasat in San Marcos, Texas - Internet is so so slow

1.0
Details
im so tired of paying for 100 mgs and getting "prioritized" after 4 days. i hate this company its really a let down to not have internet and have my tv buffer every 5 seconds . all. the. time.
View full review
Review
#1670404 Review #1670404 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality
Loss
$200
Preferred solution
Price reduction

Viasat in Kilgore, Texas - 2 Years of *** Came to End

1.4
Details
I will echo what others say: run and run fast as you can! Total waste of money and their service does not work any where near advertised speed. Taking the time to complain, you might as well be talking to a 2 year old about satellite. Do yourself a favor if you have access to Sprint Network and get you a couple of Franklin Hotspots 30GIG for $25 a month each. https://z9jdgc981801.ting.com/ To find hotspots, go to shop and tick the hotspot devices.
View full review
Review
#1637399 Review #1637399 is a subjective opinion of poster.
Service
Viasat Internet Plan
A charge of 10.00 was going to be added to my bill in which I wasn't aware of until the installer mentioned it to me. So I called next day to speak to a supervisor name Gabriel to see what can be done about the extra 10.00 charge he straight out told me that there was...
View full review
Review
#1531610 Review #1531610 is a subjective opinion of poster.
Service
Viasat Customer Care
Reason of review
Poor customer service
Preferred solution
Better training in supervision especially Gabriel

Viasat in Beaumont, Texas - Too damned expensive!

I STARTED WITH EXECEDE AND THINGS HAVE GONE DOWN HILL EVER SINCE. I AM WEIGHING THE NEED FOR THIS SERVICE AT MY HOME. I AM OLDER AND LIVE ALONE SO I SPEND TO MUCH TIME JUST FOR THE NOISE. THIS COST FOR JUST STAYING INTOUCH IS NOT WORTH THE AGGREVATION AND COST. MAYBE OTHER OPTIONS ARE OUT THERE. I WILL FIND OUT OR DO WITHOUT. THE DIGITAL REVOLUTION IS FAST PRICING IT'S SELF OUT OF EVERYDAY USER REACH. WHEN THIS HAPPENS YOU SIMPLY CUT OFF THE SERVICE AND THEN READ A BOOK, WHICN I DID MOST OF MY LIFE ANYWAY.
View full review
Review
#1502428 Review #1502428 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Pricing issue
Preferred solution
Price reduction

Viasat in Spring, Texas - Terrible Speed and Service

1.2
Details
I have been with Viasat since it was Wildblue~when they were small, they were great, now that they are big and have expanded, the 5g speed with unlimited bandwith is slower than what I had before at half the price and limited bandwidth~I have the highest premium plan and pay 200.00 a mo under 2 yr contract~nights go down to almost dial-up speed, days are only a little faster~service tech adjusted dish slightly but no improvement~big rip-off!
View full review
Review
#1500067 Review #1500067 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • I am not getting 5g speed
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Viasat in Georgetown, Texas - Slower than dialup

1.1
Details
This service is no service. 35 kbps is worthless. They make claims of “up to” speed but have never made it. For gaming (which was what I told them I was interested in is a joke. I can no longer game with my family one town away. Viasat lacks speed and service
View full review
Review
#1468479 Review #1468479 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality

Viasat sales staff are trained to lie, miss lead, you will not receive usable service.

1.8
Details
We were pulled in by TV commercials stating "unlimited Data" 5 x faster than any other service. These are lies, in reality they put you on some scale that you have no control of. All the available data to your area is divided between all the costumers. End result no one gets quality data everyone gets the message "your allotted data is used up until your monthly anniversary date and your data starts over again. The allotted data is very low and will last for a few days each month. Most of the month you buffet, give up and watch commercials on public TV. Viasat lies and misleads and fins you with a $225 dollar early departure fee. walk away do not sign a contract with these lairs. you will not have service, only anger.
View full review
Review
#1423712 Review #1423712 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Misleading
  • Internet servie and customer service
Reason of review
Not as described/ advertised
Loss
$450
Preferred solution
Full refund
Tags
  • rural internet
  • Viasat Exeed Wild Blue Satellite
1.0
Details
No internet connection from their faulty equipment that you rent from them and they want to charge you $95 to come fix it!! They can tell you what the problem is from the app and it’s on their part and want to charge you, again, to come out and fix their own...
View full review
1 comment
Anonymous
#1614766

What state is your service area in? I'm curious if everyone in the same area is having an issue, or if it's widespread.

My only choices are HughesNet and this company and neither of the two are honest and they screw their customers over. I'm not sure where to go for internet

Review
#1419744 Review #1419744 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality
1.0
Details
terrible service...expensive...removed after 2 months and a hefty charge to remove it.. started complaining on day two there only recommendation was that I upgrade which did not help just costed me more. The wifi would not work on my phone so I have had to use my data...
View full review
1 comment
LinedMacaw882
#1594851

I agree!!!!

Review
#1396963 Review #1396963 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Anything about this company
  • Internet servie and customer service
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund
Tags
  • Internet Service Providers

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts

Viasat Products and Services Reviews

Compare Viasat to

Hughes Network Systems
Hughes Network Systems
121 reviews
1.2
Compare

Viasat in Austin, Texas - Crooks! 10 days of service is all

1.0
Details
Viasat - Crooks! 10 days of service is all
CROOKS- dont use them!’Viasat Internet Service does not work- they are crooks! I cancelled In First 10 days after them telling me is runs slow after installation but will clear up. They are still taking money from account! They have charged a $160 plus a $329 cancellation fee for having service for 10 days plus they want me to get on roof to remove equipment. Crooks!
View full review
Review
#1334389 Review #1334389 is a subjective opinion of poster.
Service
Viasat Internet Plan