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Cannot Recommend | Viasat review from Hearne, Texas

2.0
Details
Advertised as unlimited data with your 1st 100g up to 30mbps. After 100g, service will depend on peak times and available bandwidth. As long as you are under your capped data limits, the product is fine. But once you reach your 100g of your "unlimited" plan, they basically shut you down to 0.25mbps to 1.5mbps as you continue to pay $180.00 per month for service. If you call in and speak to a customer service representative, your bandwidth miraculously increases to 18mbps to 25mbps for a short time despite them telling you nothing can be done. "Wait until the beginning of your new billing cycle..." and on and on it goes. If you have any other options than Viasat Satellite internet, choose from the other options.
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Review
#1760623 Review #1760623 is a subjective opinion of poster.

Run this is a trap they sux | Viasat review from Houston, Texas

they sold me a unlimited plan the wasnt unlimited at all only 60 g and it ran out 1/2 way through the first month. its been slow the whole time. customer service sucks also. they dont answer any of the questions ive asked.Now im stuck under a 2 yrs contract.
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Review
#1727314 Review #1727314 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Work Experience or Job Application
Preferred solution
Deliver product or service ordered

Internet is so so slow | Viasat review from San Marcos, Texas

1.0
Details
im so tired of paying for 100 mgs and getting "prioritized" after 4 days. i hate this company its really a let down to not have internet and have my tv buffer every 5 seconds . all. the. time.
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Review
#1670404 Review #1670404 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality
Loss
$200
Preferred solution
Price reduction

2 Years of *** Came to End | Viasat review from Kilgore, Texas

1.4
Details
I will echo what others say: run and run fast as you can! Total waste of money and their service does not work any where near advertised speed. Taking the time to complain, you might as well be talking to a 2 year old about satellite. Do yourself a favor if you have access to Sprint Network and get you a couple of Franklin Hotspots 30GIG for $25 a month each. https://z9jdgc981801.ting.com/ To find hotspots, go to shop and tick the hotspot devices.
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#1637399 Review #1637399 is a subjective opinion of poster.
Service
Viasat Internet Plan
A charge of 10.00 was going to be added to my bill in which I wasn't aware of until the installer mentioned it to me. So I called next day to speak to a supervisor name Gabriel to see what can be done about the extra 10.00 charge he straight out told me that there was...
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Review
#1531610 Review #1531610 is a subjective opinion of poster.
Service
Viasat Customer Care
Reason of review
Poor customer service
Preferred solution
Better training in supervision especially Gabriel

Too damned expensive! | Viasat review from Beaumont, Texas

I STARTED WITH EXECEDE AND THINGS HAVE GONE DOWN HILL EVER SINCE. I AM WEIGHING THE NEED FOR THIS SERVICE AT MY HOME. I AM OLDER AND LIVE ALONE SO I SPEND TO MUCH TIME JUST FOR THE NOISE. THIS COST FOR JUST STAYING INTOUCH IS NOT WORTH THE AGGREVATION AND COST. MAYBE OTHER OPTIONS ARE OUT THERE. I WILL FIND OUT OR DO WITHOUT. THE DIGITAL REVOLUTION IS FAST PRICING IT'S SELF OUT OF EVERYDAY USER REACH. WHEN THIS HAPPENS YOU SIMPLY CUT OFF THE SERVICE AND THEN READ A BOOK, WHICN I DID MOST OF MY LIFE ANYWAY.
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Review
#1502428 Review #1502428 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Pricing issue
Preferred solution
Price reduction

Terrible Speed and Service | Viasat review from Spring, Texas

1.2
Details
I have been with Viasat since it was Wildblue~when they were small, they were great, now that they are big and have expanded, the 5g speed with unlimited bandwith is slower than what I had before at half the price and limited bandwidth~I have the highest premium plan and pay 200.00 a mo under 2 yr contract~nights go down to almost dial-up speed, days are only a little faster~service tech adjusted dish slightly but no improvement~big rip-off!
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Review
#1500067 Review #1500067 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • I am not getting 5g speed
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Slower than dialup | Viasat review from Georgetown, Texas

1.1
Details
This service is no service. 35 kbps is worthless. They make claims of “up to” speed but have never made it. For gaming (which was what I told them I was interested in is a joke. I can no longer game with my family one town away. Viasat lacks speed and service
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Review
#1468479 Review #1468479 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality

Viasat sales staff are trained to lie, miss lead, you will not receive usable service.

1.8
Details
We were pulled in by TV commercials stating "unlimited Data" 5 x faster than any other service. These are lies, in reality they put you on some scale that you have no control of. All the available data to your area is divided between all the costumers. End result no one gets quality data everyone gets the message "your allotted data is used up until your monthly anniversary date and your data starts over again. The allotted data is very low and will last for a few days each month. Most of the month you buffet, give up and watch commercials on public TV. Viasat lies and misleads and fins you with a $225 dollar early departure fee. walk away do not sign a contract with these lairs. you will not have service, only anger.
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Review
#1423712 Review #1423712 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Misleading
  • Internet servie and customer service
Reason of review
Not as described/ advertised
Loss
$450
Preferred solution
Full refund
Tags
  • rural internet
  • Viasat Exeed Wild Blue Satellite

Contact Viasat Customer Service

Website:
Mailing Address:
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts

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Latest Question

Viasat Questions
1.0
Details
No internet connection from their faulty equipment that you rent from them and they want to charge you $95 to come fix it!! They can tell you what the problem is from the app and it’s on their part and want to charge you, again, to come out and fix their own...
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1 comment
Anonymous
#1614766

What state is your service area in? I'm curious if everyone in the same area is having an issue, or if it's widespread.

My only choices are HughesNet and this company and neither of the two are honest and they screw their customers over. I'm not sure where to go for internet

Review
#1419744 Review #1419744 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality