333 W San Carlos St Suite 1700, San Jose, CA 95110, USA
Not resolved

I signed up for Direct TV And for Viasat internet and less than a week later went back to cable. Speed was terrible and after 4 days was told I was over data use.

Informed that I use data even when connected to WiFi at home. Was also told I had been a customer for over 4 years, but was only 4days. Made an appointment to remove the transponder on the, dish and had to reschedule for the 4th time because the technician was tied up, despite his assurances that he would be here.

Buyer beware as I was on the phone several times with a supervisor and received only apologies and no resolution. If you are looking for an internet provider you should look elsewhere.

Product or Service Mentioned: Viasat Internet Service.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

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