Rating: 3 Stars Clear all filters (4 of 277 reviews match)
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2.6
Details
I actually left Viasat Internet to try a competitors product. Once I experienced their product I realized that, for satellite internet, Viasat was actually much better and I decided to switch back. This is when I encountered the problem. There was ZERO clear...
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Review
#1675781 Review #1675781 is a subjective opinion of poster.
Service
Viasat Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$321
Preferred solution
Let the company propose a solution

Viasat review in Englewood, Colorado: Usually good fast service, but..

3.3
Details
I have been with them since they were Wildblue. My service is good most days and evenings, even when I use all my tiny data that they offer me for a high price. They want $150 a month for unlimited data where I live. I told the rep *** No I won't pay that when they offer it other places for a third of that. Some evenings you can't even browse, once my measly 12 GBs are used. They are our only choice, otherwise I'd ditch it in a minute. I've been with them for many years and this is what I am offered. No loyalty for us long timers. :(
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Review
#1492943 Review #1492943 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Grateful to get internet
Cons
  • Extreme drop in speed when tiny data amount is used
Reason of review
Pricing issue
Loss
$80
Preferred solution
Price reduction
2.9
Details
I upgraded and was told to mail old parts back and the Visat guy could NOT get part off I needed to return and was told he would tell him instead VISAT charged me and if their tech could not get it off why charge me !!!!!
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1 comment
Anonymous
#1568447

Be careful with this company we did return the equipment and had to call our bank to get charges removed. After some months go back they have turn us in to a collection company.

So now its off the lawyers.

Us past consumers should file a class action against Viasat. This is not right what they are doing.

Review
#1361150 Review #1361150 is a subjective opinion of poster.
Service
Viasat Installation
3.3
Details
I had purchased a lifetime equipment contract. Upgraded to the new satellite. Was told they didn't have the lifetime contract and they would not carry my contract on the new satellite. Instead they told me that they would refund what I had paid. Told me I was to apply...
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1 comment
Anonymous
#1646900

I didn't sign anything, but they tell me I'm in a 2 year contract? After a couple of months I'm done!!

They don't have my credit info any more which I am grateful for. I'm just sending all their stuff back and they can go ahead an report me.

Is what I'm doing any different then what they are doing? I'm not paying for service I didn't receive (my internet has been out more than it has been working!)

Review
#1247528 Review #1247528 is a subjective opinion of poster.
Service
Viasat Internet Equipment Leasing
Reason of review
Not as described/ advertised

Contact Viasat Customer Service

Website:
Mailing Address:
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts

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