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Viasat review: Surprise billing

2.1
Details
Normally my bill is about $80 a month, but then i did not receive a billing statement. I took a look at my checking account and found a $30 raise for a total of $118.55. I had to call customer service to find out why, then, and only then I found out about the end of the promotion period.
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Review
#1634099 Review #1634099 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Pricing issue
Loss
$180
Preferred solution
Call customer service

Viasat review: 50 bucks for 2 years 3 months later 70 bucks

1.6
Details
called and complained rep suppossed to call back 2 days later no call back
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Review
#1591384 Review #1591384 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Not very honest
1.8
Details
Saw roadside sign for their internet service in rural area. Called sales rep and he offered me a package of telephone (which is what I wanted) and internet for $80 per month. I agreed to service which he set up installation within next few days. Installation done and...
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Review
#1539475 Review #1539475 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Installer
Cons
  • Lack of follow-up
Reason of review
Not as described/ advertised
Loss
$345
Preferred solution
Full refund

Viasat takes advantage of the customer's vulnerability! Told me there was no contract and when I called dissatisfied with the connection they changed the story to 2 years. This service is really bad!

1.7
Details
Hasnt even been 30 days, got to watch 1 movie and it buffered the whole time, then said i was out of data 10 days after signup. Company will NOT work with you to resolve issues! Basically told me too bad, you are under a 2 year contract. I intend to take legal action.
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Review
#1534784 Review #1534784 is a subjective opinion of poster.
Service
Viasat Internet Plan
Reason of review
Not as described/ advertised
1.9
Details
Exede was working pretty good for me while it was still Exede. I received a flyer from HughesNet offering 30 GB/month for $100, far less than the $150+ I was paying for 30 GB/month from Exede. So, I called Exede and told them I was going to switch. They said, how about...
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1 comment
Anonymous
#1715410

Same experience for me almost exactly, except I max at 1.8mbps during peak times....pathetic

Review
#1506484 Review #1506484 is a subjective opinion of poster.
Service
Viasat Internet Plan
Pros
  • Little
Reason of review
Bad quality
Tags
  • ViaSat Communications
  • Internet Service Providers
  • Satellite And Internet Companies
  • Internet
  • Viasat Exeed Wild Blue Satellite

Viasat review: Slow speeds at night

1.5
Details
Always drops speed at night when people come home from work. Seems the system is oversold and the average joe needs A CLASS ACTION LAWSUIT..
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Review
#1483556 Review #1483556 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Bait and switch tactic
  • Misleading advertising
  • Deceitful practices
Reason of review
slow speed after 5 PM ...
Loss
$1200
Preferred solution
Shut down / FIX and FCCpass regulation to prevent scamming speeds in ads.
1.5
Details
I have been a customer for 10+ years, first Wild Blue, then Exede, now Viasat. The plan I was on (150 GB / Boost 25 Mbps) is no longer supported by the company and as such, users on this plan are no longer prioritized. The result is download speeds averaging between .4...
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Review
#1475209 Review #1475209 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Easy to speak with an agent with very short wait times
Cons
  • Extremely slow internet service expensive not dependable
Reason of review
Bad quality
Loss
$2100
Preferred solution
Price reduction
Tags
  • Viasat Exeed Wild Blue Satellite

Viasat review: Very POOR service

2.1
Details
After install, the service did not work for 6 days. A ViaSat employee showed up the 7th day and the service was working just before he showed up. They said it wasn't their fault and refused to honor their part in crediting our account for 6 days of no access. They also totally lied to my wife (Who is technology impaired) and told her that all online games will work just fine on their system.
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Review
#1471785 Review #1471785 is a subjective opinion of poster.
Service
Viasat Customer Care
Reason of review
ALL of the above
Loss
$300
Preferred solution
Remove their equipment and cancel their "early termination" fees.
1.6
Details
Signed up about four months ago. By the fifth month and after not being able to use my internet service for the last 3 weeks I finally tried to call and cancel my service. They reminded me that I signed a contract and told me I have to pay $285 early termination fee....
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1 comment
Anonymous
#1658620

I was unable to communicate for almost a full month using my internet with Viasat because of snow storms and line of sight and snow on both the roof and dish. They did not tell me this would be a problem when I signed a contract, plus the speed was Very slow.

I'm 74, live alone above snow line and this winter was totally cutoff from any communication for 22 days. The snow was too deep for me to get to the neighbor for help, so it became a medical emergency for me. I was able to use my cell phone once my neighbor gave me her password to get on her internet since I have no cell service at my house except with my home internet. I had no option but to cancel.

Viasat told me I have to pay the $285 disconnect fee anyway.

Heartless!!!!! They too will get old someday.....

Review
#1451370 Review #1451370 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Return, Exchange or Cancellation Policy

Contact Viasat Customer Service

Website:
Mailing Address:
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts

Viasat Products and Services Reviews

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Latest Question

Viasat Questions

Viasat sales staff are trained to lie, miss lead, you will not receive usable service.

1.8
Details
We were pulled in by TV commercials stating "unlimited Data" 5 x faster than any other service. These are lies, in reality they put you on some scale that you have no control of. All the available data to your area is divided between all the costumers. End result no one gets quality data everyone gets the message "your allotted data is used up until your monthly anniversary date and your data starts over again. The allotted data is very low and will last for a few days each month. Most of the month you buffet, give up and watch commercials on public TV. Viasat lies and misleads and fins you with a $225 dollar early departure fee. walk away do not sign a contract with these lairs. you will not have service, only anger.
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Review
#1423712 Review #1423712 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Internet servie and customer service
  • Misleading
Reason of review
Not as described/ advertised
Loss
$450
Preferred solution
Full refund
Tags
  • rural internet
  • Viasat Exeed Wild Blue Satellite