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Run, don't walk, away from even talking to these people. | Viasat review

1.0
Details
We have never had the promised speed. Nobody you talk to seems to know anything. They want you to move up to another plan. This is the worst company I have ever dealt with.
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Review
#1762779 Review #1762779 is a subjective opinion of poster.
Cons
  • Phone service
  • Dishonest practices
Reason of review
Bad quality
Loss
$500
Preferred solution
I want out
Tags
  • Bad Services

Horrible service | Viasat review

1.0
Details
We want to cancel our service,and they keep saying it's a 3rd party service, 3rd party is not charging us it's viasat,now the are suing us for 95.plus I've called 6 different numbers to cancel our service, we don't pay a 3rd party service we pay viasat
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Review
#1760313 Review #1760313 is a subjective opinion of poster.
Cons
  • Described above
  • Person who sold me the package lied
  • I am trying to talk to a person

Watch viasat charges

1.0
Details
they came out to relocate my dish but decided it was fine in the location it was in. I then had a $95 charge to my cc account the following month for a service they did not perform. I have called 4 times to get a credit for their mistake and they have yet to issue one!!!. Contacted BBB but they do not handle this matter? cheated out of bucks Kirk
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Review
#1748195 Review #1748195 is a subjective opinion of poster.
Pros
  • Faster than wild blue
Cons
  • So so installation not all that fast
Reason of review
Pricing issue
Loss
$95
Preferred solution
Full refund

Stay away | Viasat review

1.3
Details

Update by user Dec 22, 2019

Location is Victor MT

Original review posted by user Dec 22, 2019

From Dec 18, to current Dec 21, 2019 no usable service from 5:30 PM till way in the early AM. Was out last year for 3 weeks. Same crap. I can deal with the high ping. My Sis says its better than nothing.---but not by much and with the price you pay service should be better. They really do just lie to your face. I understand once in a while service going down, but when it goes WEEKS on end this is a rip. Thinking will call AG Monday.
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Review
#1739449 Review #1739449 is a subjective opinion of poster.
Cons
  • No service at certain times of year
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Don't use them for internet service. | Viasat review

1.1
Details
I needed a technician to repoint my Viasat DISH. Two weeks??? I needed my computer for my work. They are busy with new customers. I got MAD. They finally said they would be here on Monday the16th at 11am. Nobody showed up or called. I waited the next day and nothing. So I called to see when they were coming. THEY cancelled my appointment because I was upset. This is pure BS.
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Review
#1736251 Review #1736251 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Install was fast
Cons
  • Lack of follow-up
  • Metering of service
Reason of review
Access/ activation issues
Loss
$5600
Preferred solution
First I want an apology from your customer service rudeness. Then I want out of this so called contract. All I wanted was very simple. Now I NO longer want to be a customer.
Tags
  • Satellite And Internet Companies

Run fast and far | Viasat review

1.1
Details
Was assured the plan we chose would be perfect forstrwaming roku as we have no other TV service. After 10 daysb they throttled down our speed because we'd gone over our 60 g allotted per month. Not sure how as we had only used roku on one day, and our previous internet was only 100bg in a month. To bad att doesn't cover the area we moved to. I'd love to have them back. Now were stuck in a 2 year contract with a company that lied, and continues to lie to us.
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Review
#1731725 Review #1731725 is a subjective opinion of poster.
Service
Viasat Internet Plan
Cons
  • Customer service
  • Poor internet quality
Reason of review
Not as described/ advertised
Preferred solution
Released from my contract
Tags
  • Internet Provider

EVER USE THIS COMPANY | Viasat review from Salt Lake City, Utah

1.0
Details
DO NOT GO WITH VIASAT!! IT IS A RIP-OFF!! THEY TAKE YOUR MONEY ONLY TO TELL YOU NEED TO SPEND MORE TO SUPPORT YOUR USAGE. YOU SAY WHAT USAGE??? BAD COMPANY !! DONT DO I T!!!
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Review
#1730763 Review #1730763 is a subjective opinion of poster.
Cons
  • Phone service
  • Romming too much
  • Every thing
Reason of review
Poor customer service
Loss
$470
Preferred solution
Full refund
Tags
  • viasatbad

STAY AWAY | Viasat review

1.0
Details
TV STREAMING AWFULL WORST SERVICE EVER PRICE CHANGED
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2 comments
Anonymous
#1788932

Viasat By far is the worst service I have ever experienced! It is quite obvious they do not want to be in business for long.

Valencia
#1791374
@Anonymous

I think they take the money and run. There is no tech support and customer service stinks. They are the most rude people I have ever tried to work with.

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Review
#1728571 Review #1728571 is a subjective opinion of poster.
Cons
  • Every thing
Reason of review
Pricing issue
Loss
$800
Preferred solution
Full refund

If you have viasat is like having dail up pay for a month sevice and get 12 gb then you go on dail up so it only have sevice for half the month

1.0
Details
pass on viasat pay for a month sevice and get half a month
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Review
#1726370 Review #1726370 is a subjective opinion of poster.
Pros
  • Dail up for half the month
Cons
  • Extremely slow internet service expensive not dependable
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Rural Service

Contact Viasat Customer Service

Website:
Mailing Address:
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
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STAY AWAY FROM THIS COMPANY BAD SERVICE AND THEFTS | Viasat review

1.0
Details
Besides being the worst internet service I have ever had in my 64 years, they are trying to take money from me. I called because took $324 out of my account telling me I did not return my equipment, I tracked the package and they did receive on Nov 1 and took out $324 on the 8th. They told me they would return it after we both verified return to equipment and not on the 20th after not receiving my money back in my account, I am told I am only getting $50 because all the equipment was not returned. I returned everything and because I am older they are playing games with me. There is a ticket out but - the games continue. Worst service every, cheats, liars and feel they are trying to take advantage of the elderly.
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1 comment
Valencia
#1791381

Contact your attorney general in your state. They are doing this to everyone that discontues their so called aervice.

Review
#1712367 Review #1712367 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$324