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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all that great anymore. They installed and the first day was okay. Second and every day after was a different story. Every day between 2 and 4 it went down and I had to hard boot the modem. I called the installer like he asked and he told me what to do. He said they were having satellite issues. I couldn't post anything to social media with the share button, I had to copy and paste right from the beginning. Less than a week later, I started buffering on my computer. I called and they said I had used up my limit, but I was told it was unlimited, that was one of the main reasons I switched. They told me they wouldn't cut me off or charge me more, but buffering all the time is not worth the cost of the service. I told them to cancel and this was less than 2 weeks of service, but today I got a bill for $344 as a cancellation fee. I do not feel I should have to pay for a service that was misrepresented. I feel this may be a Truth in Advertising issue. Slower than my DSL was, unreliable, and a total fabrication on the unlimited service. The sales rep that signed me up, out right lied to me.
1.0
Details
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Awful service on installation. I specify had in notes for pole to be put in yard. Service guy came unprepared. No concrete & didnt purchase enough. I was told i had to purchase more concrete to hold Viasats pole stable & technician didn't even attempt to bury cable....
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1 comment
Anonymous
#1730074

I tried to send in my complaint on my phone but of course the little Viasat wheel goes round and round. 5 and 1/2 more months and I/m done with Viasay and Direct TV.

Their supposed "bundle" is a joke. Direct TV is dropping more and more channels-we' re still paying the same. No credit!

Viasat is the world's slowest and most expensive internet! BAD!

Featured
Review
#1330389 Review #1330389 is a subjective opinion of poster.
Service
Viasat Internet Service Installation
Reason of review
Bad quality

Friends, DO NOT go through ViaSat internet... it is a fraud company. Viasat is the worst company that I have ever associated with. The technician damaged our gutters. Customer service was no help at a

1.0
Details
Friends, DO NOT go through ViaSat internet... it is a fraud company. Viasat is the worst company that I have ever associated with. The technician damaged our gutters. Customer service was no help at a
Friends, DO NOT go through ViaSat internet... it is a fraud company. Viasat is the worst company that I have ever associated with. The technician damaged our gutters. Customer service was no help at all. They do not document information to your account. They purposely provide horrible internet service, making it so you have to cancel and pay the cancellation fee. Customer service does nothing to help. We have spent hours on the phone. They should honestly be shut down due to fraud. Please do not go through this company.
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Review
#1683729 Review #1683729 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Customer service and scheduling install
  • Lack of reliability
  • Misleading advertising
Reason of review
Poor customer service
Loss
$365
Preferred solution
Full refund
Tags
  • Terrible Customer Service
  • Bad Services
1.1
Details
Viasat - Bad all the way around
2 years and nothing but trouble, the billing is awful the way they set it up is just stupid. When you want to change your package it's hardly ever available at the time. So you get stuck in a plan $$$ in the beginning they said oh see what you need and we can change it...
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Review
#1694438 Review #1694438 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund
1.4
Details
Viasat is running a scam business. Upon cancelling the service and agreeing to (of course) send back the equipment, they shipped a box for that purpose. In the box was a partition for the LNB on the dish. OK, so let me see here - they (or a sub-contractor) came out and...
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2 comments
Anonymous
#1748469

im with you sister

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Review
#1654310 Review #1654310 is a subjective opinion of poster.
Service
Viasat Installation
Cons
  • Costumer service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution

Viasat - Lied abou contract

1.0
Details
I asked them several, several times if during the promo period I could cancel at any time and would I be charged if I cancelled (I lived in a rural area and wasn't sure if I'd get decent service). I was reassured SEVERAL times that no, there were no fees. Month 1, I was getting less than half a megabyte per second download speed. Called to cancel, they're saying I signed a 24 month contract and I'll owe for termination fees. Uhm, Nope. I was told there were NO termination fees. They're saying I owe +$300. They intentionally misrepresented or lied to me about the 'contract' that I never signed. That is fraud, even if I did sign a contract. I'll be disputing this if it goes to collections.
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Review
#1695271 Review #1695271 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Person who sold me the package lied
  • Deceitful practices
Reason of review
Not as described/ advertised
Loss
$350
Preferred solution
Price reduction

Viasat - Terrible service

1.0
Details
Viasat failed to get a service tech to our home, after 2 weeks of no shows we cancelled the service. And then they refused to remburse me for the 2 weeks of no Internet service. On top of that they still took out their monthly withdraw. I had to block their access to my Bank Account.These people are crooked thiefs.
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Review
#1697570 Review #1697570 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund
Tags
  • No Service

Viasat - If you sign up, trust me you'll be sorry.

1.0
Details
Ever since I signed up with this worthless company, it's been a living nightmare. Service is constantly going out. If a small cloud is overhead, forget about being on the internet. I've done several speed tests today. The highest download speed I was able to achieve was 1.57 Mbps. WOW! Do yourself a favor and avoid Viasat like the plague. Also, just trying to login to their website is a challenge.
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1 comment
CuriousRockhopperPenguin453
#1747207

I agree with this customer. Viasat is a horrible company

Review
#1633678 Review #1633678 is a subjective opinion of poster.
Cons
  • Limited data
  • Low data limit
Reason of review
Bad quality
Preferred solution
Up your data limit.

Viasat in Locust Dale, Virginia - Customer service can't resolve connectivity issues

1.2
Details
We have a persistent conflict. with static and dynamic IP addresses.. Therefore our phones and computers cannot connect to the ViaSat without using an ethernet cable.. We seem to have to call customer service to resolve the issues on a weekly basis. They always go through the same "solution" routines, that is, reboot the modem, unplug the modem, turn off wi-fi, turn wi-fi back on, all to no avail.
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1 comment
Anonymous
#1772225

Same issue with satellite

Review
#1697989 Review #1697989 is a subjective opinion of poster.
Service
Viasat Internet Service
1.0
Details

Update by user Sep 15

no

Original review posted by user Sep 13

I have been with these guys for a year and judging by the amount of complaints, I am not surprised at the low rating they get. I had called to get out the contract as the modem *** out at least 2-3 times a week and had already stated that we tried resolving it, but...
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Review
#1653020 Review #1653020 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Bad service
Reason of review
Poor customer service
Preferred solution
I want out of my contract. I spoke with a manager and they fought with me even though this has been going on a year. I had spoken to several agents and again fighting with me. I will never do business with you again or recommend you.

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts

Viasat Products and Services Reviews

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1.1
Details
Viasat - EPIC failure: WORST. ISP. EVER
Viasat - EPIC failure: WORST. ISP. EVER
Viasat - EPIC failure: WORST. ISP. EVER
Bought the highest data package they offered, because they said I could watch Netflix, and have plenty of speed and data. They provide 50Gigs, for which I pay $116 a month. Meanwhile they hook other people up in my area and give them UNLIMITED data for the same price....
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1 comment
Anonymous
#1626877

Try sprint 3g/4g bandwidth for your area that works off of the cell towers like your phone does. After much research for my daughter l found that those 2 RIP off companies are NOT the only 2 that provide service to rural areas.

Yes you will be stuck with the doggone contract fee which they use to again RIP off the customer for more money.

But you will be getting better service. Then you need to start a class action law suit for the *** this company has done to their customers.

Review
#1262247 Review #1262247 is a subjective opinion of poster.
Service
Viasat Internet Plan
Cons
  • Anything about your service
Reason of review
Not as described/ advertised
Tags
  • Viasat Exeed Wild Blue Satellite