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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all that great anymore. They installed and the first day was okay. Second and every day after was a different story. Every day between 2 and 4 it went down and I had to hard boot the modem. I called the installer like he asked and he told me what to do. He said they were having satellite issues. I couldn't post anything to social media with the share button, I had to copy and paste right from the beginning. Less than a week later, I started buffering on my computer. I called and they said I had used up my limit, but I was told it was unlimited, that was one of the main reasons I switched. They told me they wouldn't cut me off or charge me more, but buffering all the time is not worth the cost of the service. I told them to cancel and this was less than 2 weeks of service, but today I got a bill for $344 as a cancellation fee. I do not feel I should have to pay for a service that was misrepresented. I feel this may be a Truth in Advertising issue. Slower than my DSL was, unreliable, and a total fabrication on the unlimited service. The sales rep that signed me up, out right lied to me.
Featured
1.0
Details
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Awful service on installation. I specify had in notes for pole to be put in yard. Service guy came unprepared. No concrete & didnt purchase enough. I was told i had to purchase more concrete to hold Viasats pole stable & technician didn't even attempt to bury cable....
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1 comment
Anonymous
#1730074

I tried to send in my complaint on my phone but of course the little Viasat wheel goes round and round. 5 and 1/2 more months and I/m done with Viasay and Direct TV.

Their supposed "bundle" is a joke. Direct TV is dropping more and more channels-we' re still paying the same. No credit!

Viasat is the world's slowest and most expensive internet! BAD!

Review
#1330389 Review #1330389 is a subjective opinion of poster.
Reason of review
Bad quality
1.4
Details
Viasat is running a scam business. Upon cancelling the service and agreeing to (of course) send back the equipment, they shipped a box for that purpose. In the box was a partition for the LNB on the dish. OK, so let me see here - they (or a sub-contractor) came out and...
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1 comment
Anonymous
#1748469

im with you sister

Review
#1654310 Review #1654310 is a subjective opinion of poster.
Cons
  • Costumer service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution

Viasat - If you sign up, trust me you'll be sorry.

1.0
Details
Ever since I signed up with this worthless company, it's been a living nightmare. Service is constantly going out. If a small cloud is overhead, forget about being on the internet. I've done several speed tests today. The highest download speed I was able to achieve was 1.57 Mbps. WOW! Do yourself a favor and avoid Viasat like the plague. Also, just trying to login to their website is a challenge.
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1 comment
CuriousRockhopperPenguin453
#1747207

I agree with this customer. Viasat is a horrible company

Review
#1633678 Review #1633678 is a subjective opinion of poster.
Cons
  • Low data limit
  • Limited data
Reason of review
Bad quality
Preferred solution
Up your data limit.
1.1
Details
Viasat - EPIC failure: WORST. ISP. EVER
Viasat - EPIC failure: WORST. ISP. EVER
Viasat - EPIC failure: WORST. ISP. EVER
Bought the highest data package they offered, because they said I could watch Netflix, and have plenty of speed and data. They provide 50Gigs, for which I pay $116 a month. Meanwhile they hook other people up in my area and give them UNLIMITED data for the same price....
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1 comment
Anonymous
#1626877

Try sprint 3g/4g bandwidth for your area that works off of the cell towers like your phone does. After much research for my daughter l found that those 2 RIP off companies are NOT the only 2 that provide service to rural areas.

Yes you will be stuck with the doggone contract fee which they use to again RIP off the customer for more money.

But you will be getting better service. Then you need to start a class action law suit for the *** this company has done to their customers.

Review
#1262247 Review #1262247 is a subjective opinion of poster.
Cons
  • Anything about your service
Reason of review
Not as described/ advertised
Tags
  • Viasat Exeed Wild Blue Satellite
1.0
Details

Update by user Sep 15

no

Original review posted by user Sep 13

I have been with these guys for a year and judging by the amount of complaints, I am not surprised at the low rating they get. I had called to get out the contract as the modem *** out at least 2-3 times a week and had already stated that we tried resolving it, but...
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Review
#1653020 Review #1653020 is a subjective opinion of poster.
Cons
  • Bad service
Reason of review
Poor customer service
Preferred solution
I want out of my contract. I spoke with a manager and they fought with me even though this has been going on a year. I had spoken to several agents and again fighting with me. I will never do business with you again or recommend you.
1.0
Details
From day 1 we got lies we CLEARLY asked 3 times- is the unlimited PLAN SILVER 25-UNLIMITED! The sales rep said yes, yes, yes we paid $160 a month and capped out at 100 gb, we found this out 2 months after we seemed to nearly lose all connection at end of each month, we...
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1 comment
ObsequiousGreatWhiteShark754
#1731463

See my video complaint. Worse service ever.

I am on the final leg of my Credit card dispute and I am winning. Soon it will be over and I won't owe them a dime.

Review
#1615192 Review #1615192 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Full refund
2.6
Details
I actually left Viasat Internet to try a competitors product. Once I experienced their product I realized that, for satellite internet, Viasat was actually much better and I decided to switch back. This is when I encountered the problem. There was ZERO clear...
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Review
#1675781 Review #1675781 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$321
Preferred solution
Let the company propose a solution
2.0
Details
Viasat - Bait and Switch Advertising

Update by user Apr 28, 2018

This is clearly bait and switch advertising and is against the law. Why would you Direct Advertise products that you don't offer in the area?

Original review posted by user Apr 28, 2018

I have been a customer for 10 months. I signed up for the Freedom 150gb-Boost 25 + Wifi package for $120 and 24 months. On 4/24...
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Review
#1243043 Review #1243043 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Viasat in Seattle, Washington - Liars

1.0
Details
Sales told me I was getting unlimited data, for a certain price. Billed me more than quoted and did not tell me about a data cap. So far I have 2 complaints in and resolution.I have call 5-6 times asking to simply be given what I was told. So far no help at all. Very unhappy and will publicly bash this company.
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Review
#1651127 Review #1651127 is a subjective opinion of poster.
Reason of review
Order processing issue

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts
1.0
Details

Update by user Aug 23

I am so glad they enjoy stealing money from families. Just remember Viasat.. YOU took food out of a kids mouth and I have to make up the money you stole from us

Original review posted by user Aug 23

I had viasat for about 1-2 months.. day one I complained about the horrible signal they pretty much said oh...
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Review
#1633011 Review #1633011 is a subjective opinion of poster.
Cons
  • Rude customer service
  • Liars and thieves
  • Bad service
Reason of review
EVERYTHING!
Loss
$679
Preferred solution
Full refund
Tags
  • bad service