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1.1
Details
Viasat review - Bad all the way around
2 years and nothing but trouble, the billing is awful the way they set it up is just stupid. When you want to change your package it's hardly ever available at the time. So you get stuck in a plan $$$ in the beginning they said oh see what you need and we can change it...
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Review
#1694438 Review #1694438 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund

Friends, DO NOT go through ViaSat internet... it is a fraud company. Viasat is the worst company that I have ever associated with. The technician damaged our gutters. Customer service was no help at a

1.0
Details
Friends, DO NOT go through ViaSat internet... it is a fraud company. Viasat is the worst company that I have ever associated with. The technician damaged our gutters. Customer service was no help at a
Friends, DO NOT go through ViaSat internet... it is a fraud company. Viasat is the worst company that I have ever associated with. The technician damaged our gutters. Customer service was no help at all. They do not document information to your account. They purposely provide horrible internet service, making it so you have to cancel and pay the cancellation fee. Customer service does nothing to help. We have spent hours on the phone. They should honestly be shut down due to fraud. Please do not go through this company.
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Review
#1683729 Review #1683729 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Customer service and scheduling install
  • Lack of reliability
  • Misleading advertising
Reason of review
Poor customer service
Loss
$365
Preferred solution
Full refund
Tags
  • Terrible Customer Service
  • Bad Services
1.0
Details
Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all...
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4 comments
Anonymous
#1691969

must be contract,don't do it.

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Featured
Review
#1479515 Review #1479515 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Installer was nice
Cons
  • Person who sold me the package lied
Reason of review
Almost all of the above.
Loss
$344
Preferred solution
cancel the bill

Viasat review: Service sucks

1.0
Details
Customer service sucks. They argue with you and their sales force lie to you. I have a problem with connection every single day and they tell me i am getting what i pay for (silver 25 plan) if i want gold service i can pay 150 a month (and i thought only att could make me cry hysterically). I am sure that would not be much better. STAY AWAY FROM THIS COMPANY! To them, it is ok for them not to keep their contract with you but not for you not to honor your contract with them.
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Review
#1478974 Review #1478974 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality

Viasat review: 0.31 mbps bad joke

1.0
Details
Viasat review - 0.31 mbps bad joke
Viasat review - 0.31 mbps bad joke
Pictures kinda say it all. Was told by a very polite c.s.r. That this is normal even after I told him the installer has the dish pointed at my house less than 6 feet from my house this is either a very bad joke or a nightmare. Shrug ***
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Review
#1456377 Review #1456377 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality
1.8
Details
Viasat review - They force customers to drop to lesser plans and reeeeaaaally meter service
I had service with Exede/Viasat for 150 gb with what was supposed to be up to 25 Mb. Never did my service ever give me the 25 Mb speed. So recently, I moved and I was forced to switched plans to an unlimited plan that supposedly “metered” after 45 gb of use. I’ve never...
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Review
#1359489 Review #1359489 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Installation
Cons
  • Metering of service
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Let the company propose a solution

Viasat review in Austin, Texas: Crooks! 10 days of service is all

1.0
Details
Viasat review - Crooks! 10 days of service is all
CROOKS- dont use them!’Viasat Internet Service does not work- they are crooks! I cancelled In First 10 days after them telling me is runs slow after installation but will clear up. They are still taking money from account! They have charged a $160 plus a $329 cancellation fee for having service for 10 days plus they want me to get on roof to remove equipment. Crooks!
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Review
#1334389 Review #1334389 is a subjective opinion of poster.
Service
Viasat Internet Plan
1.0
Details
Viasat review - Awful installation
Viasat review - Awful installation
Viasat review - Awful installation
Viasat review - Awful installation
Viasat review - Awful installation
Viasat review - Awful installation
Viasat review - Awful installation
Viasat review - Awful installation
Viasat review - Awful installation
Awful service on installation. I specify had in notes for pole to be put in yard. Service guy came unprepared. No concrete & didnt purchase enough. I was told i had to purchase more concrete to hold Viasats pole stable & technician didn't even attempt to bury cable....
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1 comment
Anonymous
#1730074

I tried to send in my complaint on my phone but of course the little Viasat wheel goes round and round. 5 and 1/2 more months and I/m done with Viasay and Direct TV.

Their supposed "bundle" is a joke. Direct TV is dropping more and more channels-we' re still paying the same. No credit!

Viasat is the world's slowest and most expensive internet! BAD!

Featured
Review
#1330389 Review #1330389 is a subjective opinion of poster.
Service
Viasat Internet Service Installation
Reason of review
Bad quality
1.1
Details
Viasat review - EPIC failure: WORST. ISP. EVER
Viasat review - EPIC failure: WORST. ISP. EVER
Viasat review - EPIC failure: WORST. ISP. EVER
Bought the highest data package they offered, because they said I could watch Netflix, and have plenty of speed and data. They provide 50Gigs, for which I pay $116 a month. Meanwhile they hook other people up in my area and give them UNLIMITED data for the same price....
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1 comment
Anonymous
#1626877

Try sprint 3g/4g bandwidth for your area that works off of the cell towers like your phone does. After much research for my daughter l found that those 2 RIP off companies are NOT the only 2 that provide service to rural areas.

Yes you will be stuck with the doggone contract fee which they use to again RIP off the customer for more money.

But you will be getting better service. Then you need to start a class action law suit for the *** this company has done to their customers.

Review
#1262247 Review #1262247 is a subjective opinion of poster.
Service
Viasat Internet Plan
Cons
  • Anything about your service
Reason of review
Not as described/ advertised
Tags
  • Viasat Exeed Wild Blue Satellite

Contact Viasat Customer Service

Website:
Mailing Address:
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts

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Latest Question

Viasat Questions
2.0
Details
Viasat review - Bait and Switch Advertising

Update by user Apr 28, 2018

This is clearly bait and switch advertising and is against the law. Why would you Direct Advertise products that you don't offer in the area?

Original review posted by user Apr 28, 2018

I have been a customer for 10 months. I signed up for the Freedom 150gb-Boost 25 + Wifi package for $120 and 24 months. On 4/24...
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Review
#1243043 Review #1243043 is a subjective opinion of poster.
Service
Viasat Freedom Internet Plan
Reason of review
Not as described/ advertised