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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Faster than DSL, unlimited service, that is what they claim. I asked about interference from storms, they said it didn't. They tried to sell me a larger package to improve pixels. I told them I didn't need more pixels as I didn't have an HD TV and my site isn't all that great anymore. They installed and the first day was okay. Second and every day after was a different story. Every day between 2 and 4 it went down and I had to hard boot the modem. I called the installer like he asked and he told me what to do. He said they were having satellite issues. I couldn't post anything to social media with the share button, I had to copy and paste right from the beginning. Less than a week later, I started buffering on my computer. I called and they said I had used up my limit, but I was told it was unlimited, that was one of the main reasons I switched. They told me they wouldn't cut me off or charge me more, but buffering all the time is not worth the cost of the service. I told them to cancel and this was less than 2 weeks of service, but today I got a bill for $344 as a cancellation fee. I do not feel I should have to pay for a service that was misrepresented. I feel this may be a Truth in Advertising issue. Slower than my DSL was, unreliable, and a total fabrication on the unlimited service. The sales rep that signed me up, out right lied to me.
Featured Most Helpful
1.0
Details
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Viasat - Awful installation
Awful service on installation. I specify had in notes for pole to be put in yard. Service guy came unprepared. No concrete & didnt purchase enough. I was told i had to purchase more concrete to hold Viasats pole stable & technician didn't even attempt to bury cable....
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1 comment
Anonymous
#1730074

I tried to send in my complaint on my phone but of course the little Viasat wheel goes round and round. 5 and 1/2 more months and I/m done with Viasay and Direct TV.

Their supposed "bundle" is a joke. Direct TV is dropping more and more channels-we' re still paying the same. No credit!

Viasat is the world's slowest and most expensive internet! BAD!

Review
#1330389 Review #1330389 is a subjective opinion of poster.
Reason of review
Bad quality
2.6
Details
I actually left Viasat Internet to try a competitors product. Once I experienced their product I realized that, for satellite internet, Viasat was actually much better and I decided to switch back. This is when I encountered the problem. There was ZERO clear...
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Review
#1675781 Review #1675781 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$321
Preferred solution
Let the company propose a solution

Viasat - WORST SERVICE IN HISTORY. HAS NOT WORKED SINCE DAY ONE.TOLD ME TO DOWN GRADE MY TV.

1.0
Details
VERY POOR SERVICE AND HAS NOT WORKED SINCE DAY ONE.
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Review
#1674706 Review #1674706 is a subjective opinion of poster.
Pros
  • Absolutely norhing
Cons
  • Dishonest practices
Reason of review
Poor customer service
Preferred solution
Full refund

Viasat - Just got it today and was sorry before I saw all these bad reviewsThey wan

1.0
Details

Update by user Oct 08

No

Original review posted by user Oct 07

He talked me into getting my phone hooked up also then I didn’t want to move answering machine to my bedroom so we dropped that part plus I was supposed to have 100GB but when I see actual bill it’s 50GB so I call and get a woman who is basically reading in broken English I can barely understand and it’s going to cost more. Sorry I just feel sick about being had.
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Review
#1674480 Review #1674480 is a subjective opinion of poster.
Pros
  • Installer was nice
  • Install was fast
Cons
  • Lack of follow-up
  • Costumer service
Reason of review
Poor customer service
Preferred solution
Price reduction

Viasat in San Marcos, Texas - Internet is so so slow

1.0
Details
im so tired of paying for 100 mgs and getting "prioritized" after 4 days. i hate this company its really a let down to not have internet and have my tv buffer every 5 seconds . all. the. time.
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Review
#1670404 Review #1670404 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$200
Preferred solution
Price reduction
1.1
Details
I was, supposedly, 'locked in' for at least 6 months for a rate of $100/month for a landline and 25mbps and was told to call when the "promotion" was over after 6 months for deals .... they shot it up to $147/month without explanation within 3 months, I called about...
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Review
#1669285 Review #1669285 is a subjective opinion of poster.

Viasat - Wifi has been down for 5 days. Either fix it or give me my money back

When i cancel this service as it is way to expensive. I am on social security and it use to be $50 a month then went to 120 and i am not able to buy food. Sad
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Review
#1663511 Review #1663511 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • rural internet

Viasat - Lied to also

1.0
Details
Was told it was unlimited what a joke, always buffering on everything. Dont get to watch hd tv even though we pay for it on directv. It is the slowest internet ive ever had. Am going to switch.
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Review
#1661534 Review #1661534 is a subjective opinion of poster.
Cons
  • Less than dialup speed
  • Not very honest
Reason of review
Not as described/ advertised
Tags
  • Viasat Cost Too Much

Viasat - Slow Speed

1.0
Details
I'm a 2+ year loyal paying customer, Freedom (NEW) plan with EasyCare. Contacted customer service via chat to report weeks of .9 mbps download speed at night. "Isaac" cut my chat because my reponse took longer than 3min. Next, I called, was held and held, finally connected to CS. Explained my situation. Was told, and I'm not making this up, I was on the "old" plan that has poor download. To get the "newest" unlimited plan and faster speed would require a new 24 month contract.
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Review
#1657903 Review #1657903 is a subjective opinion of poster.
Cons
  • Liars and thieves
  • Customer service
  • Not as advertised
Reason of review
Not as described/ advertised
Tags
  • ViaSat Communications
  • Satellite And Internet Companies
  • Bad Services
  • Services Do Not Work
1.0
Details
This company is a joke. First problem: my line to my dish broke. Called and set up a time for a technician to come fix. Took the day off work, he was schelduled to be herw from 11-2. I call them at 230 and they say he will be here by 4. Fine. They call back at ten til...
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Review
#1657891 Review #1657891 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$249
Preferred solution
Let the company propose a solution

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts

Keep slamming Viasat

1.0
Details
Their service is terrible for most and in most instances with the installation fees and contract you will pay $500 even if it is useless for you.
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1 comment
Liz Elliott
#1749445

We are dealing with the same issue. Filing complaints at FCC, the BBB, Pissed Consumer and our District Attorneys Consumer Protection office, as well as sharing our experience with others on social media.

I hope others will join us doing the same. By far the slowest and most unreliable service we've ever dealt with.

Review
#1656807 Review #1656807 is a subjective opinion of poster.