Viasat

I canceled viasat they told me I had to wait until end of billing cycle. They would send me a box to put equipment into still hasn't come.

They send me a email saying I need to send yet they don't send me a box? They say I have to get a piece of equipment on the dish on the roof im 62yrs old. They said I can pay $95 and someone will come get the dish equipment I will not pay. I told them if I fall it will be on tgere responsibilty for the medical payment.

I also didn't put the dish on roof Viasat installer did not meet. Very poor company and they cost a fortune for internet DO NOT USE THIS SERVICE STAY AWAY !!!

I ordered Viasat internet and it was installed on July 14. The advertisement claimed no upfront money or installment fees.

Within two weeks i was billed $156. This doesn't mean I never saw a bill because I could not access my online account. I registered under my email and new accomber however, when i tried to login it brought up another email. So basically, my new number they had given me was still associated with a
previous account holder's email.

So when I tried to use my email as a username, it would not log me in unless I used the prior email, which was not mine. My first phone call to customer support was in regards to the email. The girl that I spoke to suggested that I use the other persons email as my username to log into the account instead of them correcting that problem. I would not do that to me that was kind of a privacy issue and it was using someone elses information.

She sent in the first ticket to resolve the problem to tech-support and told me to call back in 3 to 5 business days to see what they said to do. This whole time I could not log into my account keep in mind, which means I could not see a bill I didnt know what how much data I was using. I had no idea about anything. I dont even know what plan I have.

Did I receive an email that tells me Id use 70% of my data. It had not been but Two weeks since installed. I had to call and I had to add more data. Five days later I contact Bass that again and they informed me they have resolved the issue of the other email and now I can login with my email to go in and create the account again with the same email and try.

I attempt to and now I can log into my account, but when I do it comes up a completely different account number, a different name, but my email. Note it also says theres a past-due balance and its clearly not my account because it has a different account number and different name. I still cant see any data usage. I cant see anything other than the past due balance they want paid.

There is no bill, no data usage, no explanation of anything. I wasnt sure what the $156 was for PLUS the additional $60 I had to add for more data after two weeks of service. My question is is if it was no upfront fees and no installation fees how on earth did I owe $156 in two weeks and then use that much data at the same time? So I contact customer support back and we escalate the problem again another ticket is made so they can correct the problem why it is taking me to another account instead of my account information, Im told to contact back once again 3 to 5 business days.

I dont know that I have a Bill during this time because I have seen it. I found out about the $156 bill that Im referring to after it already disconnected my Internet. Now I called furious not knowing why they have and clearly I thought that they would understand being that they couldnt even log me into my account. I mean who on earth pays the bill if they havent seen one they dont know what theyre paying for?

I asked him to simply leave the Internet on and I wasnt gonna pay the bill until they corrected the problem and then I would pay the bill because it was their issue that they couldnt resolve and I didnt know what I was paying for. I feel like they needed to work with me. They didnt. This went on for three weeks.

Nearly I dont know how many times I called a couple of times I was called pretty much a liar, and I had no Internet. After being frustrated and knowing that I already had a two-year contract sign now, and I still couldnt get in my account I made the decision after threatening to leave them to go ahead and stay with them due to the fact, they would be a lot of problems to try to change over and everything. On 21 August I contact them back and I talk to a man in customer support and tell him Im still not able to log into my account. They still havent fixed the problem.

I dont know what Im paying for. However I need my Internet because I cant use my phone. Can I make a payment arrangement now? The bill is gone from 156 to 190.

I did that because I didnt feel like I needed to pay anything because I still couldnt see the bill however, I needed it on, he said it was no problem. How much do you want to pay was what he asked me. I told him Id pay $136 could I pay the additional 60 and a couple of weeks? No problem he says and takes that $136 payment and has my Internet back on.

Before we hang up I ask when is my next payment due? Im told September 16. Makes sense, I made a payment arrangement on August 21 so yeah thats about the time frame that you would think somebody would get to pay it out. Get off the phone.

Try to log into my account still cant log into my account. Today I get a notice that they tried to run the additional $61 that I just made the payment arrangement for four days ago already through my account. They gave me four days of a payment arrangement. So, now Im delinquent again and at any time my Internet can be disconnected.

I paid $136 four days ago and Im already faced with them disconnecting it again. Of course Ive called twice and no help. Keep in mind through this whole process I didnt have any Internet for three weeks. Ive contacted Viasat about my bill when it was disconnected.

I was emailed back that they received my email and guaranteed someone would contact me back in 48 hours probably seven times and not once has anybody contacted me back. Instead, I feel like I was lied to about the $136 payment arrangement on the 21st and the agent knew they were gonna turn around and disconnect my account again if I didnt pay remaining balance. Yet Im still waiting my eighth round of 3 to 5 business days to give them to simply correct my account issues by escalating it up to technical support. That is a joke I still cant access my account.

I dont know what Ive paid for in the past, I dont even know what plan I have, I know nothing. Yet, they can cut off my Internet and have no care or concern about it and lie to me to get it done. The advertisement when I signed up of no upfront fees and no installation fees is misleading. Viasat Misleads people in my opinion to get people to commit to a contract.

Then do not follow through with anything on their part far as customer support goes. You will pay what they say you owe whether you know you owe it whether you seen it or they will disconnect you . No questions asked no explanations they will give . .

No questions will they answer. Clearly they have plenty more to replace you because they dont give two craps about losing you. Individuals like myself, who live in rural areas and are limited in their choices whether it be their location or the cost of other Internet providers. My Internet probably will go off any day.

I am furious and I know theres nothing I can do other than pay what they claim I owe without seeing any proof or find another Internet provider. If i break my contract due to Viasat's inability to resolve these issues they will try to charge me $15 a day for EVERY DAY I still have left on my contract. I Have attempted to reach out to someone from a different department in regards to the problems by email. When you call the customer support number to speak to someone in customer support, whether it be a technical issue or whatever if you have a past due balance like I did if you dont agree to make that payment, you cant even speak to someone from Viasat.

You have to make an agreement with this recording that youre going to make a payment that you owe or else you cannot speak to anyone anywhere within that company. How unfortunate if for some reason you need to explain why you couldnt make that payment or need help from them anyway, This is the biggest mess Ive ever gotten myself into where theres a contract involved. I hope I didnt make a mistake and Viasat proves me wrong. If not, I will contact everyone I can and I will post every review that I can on this one to maybe save someone else from doing the same.

Do i recommend Viasat? At this point in time absolutely not, if they reach out to me and ttry to resolve the issues Ive dealt with in the past few months and what Im facing now I will be back and add it to this review. I clearly was misled about this payment arrangement and the question is, was it done intentionally or no? To me thats just taking advantage of your customers and doing whatever you have to do to get payment for services that may or may not have been provided.

After all isnt part of the plan, or the account agreement that you will provide good customer support? How about making sure you provide a statement for services you claim they received?

We've been with Viasat for 3 years. Each time they've suggested a 'better' plan for us, we've gone along.

We're now on the Unleashed plan with basically unlimited 'high speed' internet service. The only problem is that they tell you your speeds 'could' be between 25 and 125 Mbps. And that's the catch. From about midnight until 4 PM, our speeds generally are acceptable, 15 to 50 Mbps.

But once 4 PM hits or it's the weekend, our speeds are rarely over 5 Mbps and usually under 1 Mbps. When you contact Viasat, they tell you that the speeds you agreed to are not guaranteed and that slow speed can be the result of weather, congestion, etc. Congestion really means they have too few satellites and servers to handle the traffic that people are paying for. And no matter how much you complain to them about unacceptable speeds, they just don't care.

They don't even care if you contact the FCC, BBB, or any other agency. This is the worst company I've ever dealt with as a consumer.