Viasat
Viasat Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viasat 1.2 star rating from 391 reviews; consumers mostly dissatisfied. Reviews cite no pros, frequent customer service failures, unreliable service, deceitful practices, high prices. 27% request improved customer service; 71% say they won't reuse. Many ask for refunds and report billing and refund problems.
Key Takeaways for Future Customers
- Check recent Viasat reviews for reported outages and billing issues before subscribing.
- Expect long waits for support and disputed refunds may take time.
- Confirm cancellation and return procedures to avoid unexpected charges.
Negative Feedback / Risk Areas
- Customer complaints focus on billing errors, refund delays, and collections.
- Frequent service outages, slow speeds, and unreliable connections.
- Poor support: long holds, unanswered tickets, refusal to cancel or refund.
Positive Feedback
Some users note access where alternatives were limited, but positives are minimal in these reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viasat 1.2 star rating from 391 reviews; consumers mostly dissatisfied. Reviews cite no pros, frequent customer service failures, unreliable service, deceitful practices, high prices. 27% request improved customer service; 71% say they won't reuse. Many ask for refunds and report billing and refund problems.
Key Takeaways for Future Customers
- Check recent Viasat reviews for reported outages and billing issues before subscribing.
- Expect long waits for support and disputed refunds may take time.
- Confirm cancellation and return procedures to avoid unexpected charges.
Negative Feedback / Risk Areas
- Customer complaints focus on billing errors, refund delays, and collections.
- Frequent service outages, slow speeds, and unreliable connections.
- Poor support: long holds, unanswered tickets, refusal to cancel or refund.
Positive Feedback
Some users note access where alternatives were limited, but positives are minimal in these reviews.
Media from reviews
San Antonio, Texas
No internet connection and my bill is too high & this is internet has not been good at all
I never have had a good connection; it's very slow, and for the price you've raised me, I am looking for another company. But for now, I have no internet connection. Why?
- Keeps stopping while watching a show
Preferred solution: Price reduction
User's recommendation: Ask if they are going to raise your prices?
Sperry, Oklahoma
Deceptive business practices
- Deceptive billing and alleged regulatory violations.
- Tried to bill for years-old service.
- Poor service and high prices after branding changes.
They are not truthful, ethical, and are just an opportunistic one sided story, they bill you as they choose, they don't follow the FCC or the US govt rules and they just now tried to bill me for service from two years ago. They think I can't prove what I paid.
Let's go to court class action needs to start on these bad actors. It's the bully trying to find sneaky ways to see if you will roll over don't do call the BBB the division of aging and call the Attny Gen in your state. I know they don't believe one person can make this right but one person can get the ball rolling. Call your state representative.
They're actually resorting to pulling up old accounts to see what can be squeezed from cancelled customers months even years ago. This is just open and blatant thumbing their nose at the consumers and how they conduct business I think they need investigate and a class action lawsuit started just my opinion on what I know they did during pandemic and when my service was off for that long they still waited and the first check I got they hit it took it all after not having money to even eat on for weeks, I lost a lot of weight only eating one pack it ramen noodles so they could scrape out my bank account. They didn't care so I closed the account and I paid each month with prepaid, no card on file, I was a customer from 2016 to 2022 they didn't care and they were very pissy on the phone too.
Not to mention the 3rd rate service at high rate prices they went down hill when they sold through the last two names it was blue something then exede then viasat. They're desperate and it's showing.
User's recommendation: VIASAT IS DECEPTIVE & UNETHICAL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI tried to cancel and they won’t let me or return my payment
AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!
I tried to cancel my service today and was told even though I dont have the modem anymore they were going to charge me to the end of the month. They refused to cancel my service and refund my monthly payment.
- Horrible customer service
- Take money without service will not disconnect
- No technical support
User's recommendation: HORRIBLE INTERNET. OVERPRICED! REFUSE TO CANCEL SERVICE UNTIL THEY USE UP MY MONTHLY PAYMENT
New York, New York
Internet out for months
- Service was shut off for non-payment despite ongoing payments and outages.
- Bank canceled auto-pay, causing outages and inability to call.
Ok you shut it off for non payment. I was paying yet internet was out for 5 months.
I had to call bank and cancel auto payment cause I had no signal. Then did call 1time, you said signal was working. Not on my end it wasn't. Then met a guy and he turned my phone off without my knowledge.
Was not able to call anymore. Went to provider got phone back on. [PHONE_NUMBER] [PERSON_NAME].
So today was trying to fix this. But phone wifi going out again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo internet service
- Installed for 2 weeks and never worked; the modem showed a white light.
- Cancelled service and was charged $165 early cancellation fee plus $93.
Ive had Viasat installed for my residence and its been only 2 weeks and never worked. Always had a white light on the motem.
I cancelled their service and they want me to pay $165 early cancellation fee plus an additional $93 for service. This is a scam when youre forced to pay for service that never worked.
- Bad internet connection
Preferred solution: Price reduction
User's recommendation: Stay away from Viasat. Worst internet provider around
Clayton, North Carolina
Unsatisfied ex customer
- Viasat did not send a return box after cancellation.
- Roof-dish removal and a $95 pickup are required; I will not pay.
I canceled viasat they told me I had to wait until end of billing cycle. They would send me a box to put equipment into still hasn't come.
They send me a email saying I need to send yet they don't send me a box? They say I have to get a piece of equipment on the dish on the roof im 62yrs old. They said I can pay $95 and someone will come get the dish equipment I will not pay. I told them if I fall it will be on tgere responsibilty for the medical payment.
I also didn't put the dish on roof Viasat installer did not meet. Very poor company and they cost a fortune for internet DO NOT USE THIS SERVICE STAY AWAY !!!
Cusseta, Georgia
CANNOT RESET PASSWORD. WANT TO PURCHASE MORE DATA. WANT TO TALK TO A PERSON!!!! Absolutely useless to help me. 0 Stars
No help at all. 1 hour of my time and cannot purchase more data
No customer support.
USELESS AUTOMATED OPTIONS
User's recommendation: Do not use VIASAT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot providing a service!
- Technician didn't come on two scheduled days.
- I paid for easy care but no service was provided.
- Location shows Denver, CO; I'm in Maricopa, CA.
The internet just stopped working as before! Shows a problem with the dish and its rearrangement! That's all!
Technician didn't come twice with two different days of my days off by official APPOINTMENT! Employers through the phone don't give any guarantee that the technician may come or not...
Why I have to pay for the service "easy care costumer" if they don't provide the service?
I'm very tired and so frustrated.
Why it's showing that I'm in Denver, CO? I'm in Maricopa, CA!!!
- I quickly get through to customer support
- Vissat does not honor their agreement
- Misinformed
Preferred solution: Fixing the issue and return the Internet as it was before!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor customer service lies very unreliable
- Overcharged and unable to get a refund after canceling.
- Canceled by email as instructed, but emails aren't read and calls have long holds.
I was overcharged, then canceled the service, and they said the service couldn't be canceled the way I canceled, which was by sending an email, which the site tells you to do, or to call. They don't read the emails. I was on hold for over an hour and still will not refund.
- Very bad all the way around
Preferred solution: Full refund
User's recommendation: Stay away do not get
Chicago, Illinois
This company is the worst company ever u call to pay a bill they leave u on hold for 30 minutes then hang up you call back and get someone else they put u on hold for another 35 minutes telling you
- Card payment denied; bank says it's not their issue.
- Visa support unresponsive after 3 hours on call.
Called to make payment like every month and allsudden your card is being denied so u call your bank and they say its not them call visnat back and there waiting for support this is 3 hrs on phone support still isn't answering them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConnection
We have not had internet service in the past 2 days. I have rebooted the system and ran a diagnostic test.
Results were dish alignment issue and dish to modem connection. I need this issue fixed ASAP
User's recommendation: Shop around, the price is good but customer service is lacking. I have had service with the company for 1 year and every time I have an issue and try to talk to a human it has never happened
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful
- The service kept cutting off after installation.
- They charged a $95 service call fee.
- They also charge $50 monthly for the remaining contract.
They came to the house and hooked it up, and it kept cutting off frequently, like all day, every day. So we called them, and they said, 'Oh, you need a service call, and for a service call, that'll be $95.' No, we want to cancel.
'Oh, well, we're gonna charge you $50 every month for the remaining amount of months you signed a contract for.' They are scammers.
We're having to pay $150 to get out of the contract because their service is awful, and my son can't even do his gaming. Never again!
- Scammers
- Poor service
Preferred solution: Full refund
User's recommendation: Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBig issues
- A representative provided the email corporatecare2@***.com to report issues; sending a message to it yielded a Yahoo reply saying the email does not exist.
So I'll add some information about the costumer service how they lia... When I spoke with one of the viaset representative, I asked, do you have some email where I can send the issue about your service? Then he provided an email: corporatecare2@***.com
Then I sent a massage to them and i just got a massage from Yahoo, it says that this email not exist...
User's recommendation: I do not recommend this service provider until they change their perspective towards themselves and then the costumer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel service
I have moved and I need the satellite disconnected. Its not ever being pissed off. I no longer live there and I would like to talk to a representative.
While Viasat provides a good product, the support group hasn't a clue to what anyone else is doing. To get a problem solved, is an exercise in futility.
- Plan changed to 720gb.
- Two months of emails about antenna and modem issues.
- After many calls, it might be fixed, but not sure.
I recently changed my plan from Gigabytes to 720gb.For the next two months I was bombarded with emails and texts about how I needed to have my antennae realigned, my modem replaced, and the need to return my equipment because I terminated my service. After two months and six or seven calls to Viasat, I actually think I may have straighten it out, finally I hope.
But we shall see.
The folks at Viasat don't seem to know that the right hand and the left hand are operating on different frequencies. eve anything they tell youDDon't beli
User's recommendation: Don't believe anything they tell you. You'll be disappointed.
Yep! I agree with that!
Only when they will prove what they say to the customers in a real business... Than the customers will start believe them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Customer Service By Visat
- Viasat service Dec 2023 to Jan 2024 started well.
- Rain storm; fixes promised, not kept.
- I canceled service; $488 charged; refund sought.
No I had Viasat from December 2023 to January 2024 I thought its was great I was so happy with the service right no we had a rain storm in La Habra Heights, so I call Viasat I was promised by them oh do not worry Mr.Katonak we will fix all your issues no couldn't do it Viasat techs call me and said we do not fix internet services in the rain look like customer service lied to you so I call them to cancel the service here's the problem today Pissed Consumer they charged me 488$ the took this money to an collect company I refused to pay it I want Pissed Consumer to help me get an refund
User's recommendation: do not choose this company
About
, ,
Viasat is a company thatspecializes in providing Internet and TV services. The company is based in United States. Its head office is located in Carlsbad, CA. Viasatfocuses on working with both individuals and businesses. The corporation offers various services such as 3G and 4G Internet, DirecTV, commercial air Internet connection, cyber security services and many more. In addition Viasat provides extra services like IT security for energy delivery systems, Exede enterprise services and others. On top of that Viasat provides 24/7 online consultations and toll free customer support.
Viasat is ranked 785 out of 2417 in Telecommunications category
USA, Worldwide
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I was using for 6 years. They don’t care how long you were a customer
Yes I know same thing here but I was there for tears and they still tried to make me pay after two years cancelled and paid last bill now here they come out if the blue.