Established service at our northern Idaho summer home......during initial phone contact, was told that there would be a fee of $20.00 to initiate a suspension of service for the 9 months the house is vacant.......wrong!!....there is a $9.99/mo charge, plus a $10.00/mo lease fee, plus a $9.00/mo EZ care plan ....so it turns out for the 9 months we are not at the cabin we would be charged approx. $30.00/mo....so the $300.00 cancellation fee seems like a bargain.....of course they want their equipment returned or its another $300.00!!!...Would have been more business like to explain all this up front don't you think??..Don't expect Viasat to be around a lot longer
Product or Service Mentioned: Viasat Internet Plan.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $600.
Preferred solution: Let the company propose a solution.