Albany, New York
Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I had them for 2 years, my data would be used up within 2 days of refill EVERY SINGLE MONTH. I knew they were somehow stealing it or taking it away because I was out of town on refill day and when I returned home I had no data.

I called and they did not believe me, pretty much called me a liar and said they couldn't do anything for me. so when my contract was up, I cancelled my service. It was on April 1st of 2016 and they kept auto debiting my account. They charged me 2 more times and after numerous calls to their *** customer service and several conversations with their incompetent managers, I took it upon myself to go to my bank and pay $30 and put a stop payment on my account so they would not charge me again.

Well lo and behold they did try to charge me a 3rd time, keep in mind this is 3 months after I cancelled my service ( also, I returned the equipment within the required timeframe) so what happened next you wonder????? they turned my account over to collections saying I owed them 75$.... THREE FREAKIN YEARS LATER I am still dealing with this. I have done everything they asked, I have sent them bank statements showing where they took money from me, I have been nice, I have argued, screamed, cussed out more folks than I should have...and today January 29, 2019 I have received another call trying to collect the 75$.

AND I should mention, they promised the refund of the 2 months which is 150$ that I have not seen a penny of.... I do not know what else to do that does not involve jail time.

I am going to have no choice to pay this. PLEASE FOR THE LOVE DO NOT GET INVOLVED WITH THESE CROOKS!!!!!!!!!!!!!!!!!!

Product or Service Mentioned: Viasat Internet Service.

Reason of review: ALL OF THE ABOVE!!!!!!!!!!!!.

Monetary Loss: $2.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment