When you run an internet speed test the speeds will be higher with ViaSat than any other rural internet provider yet it is so slow when you actually use it. I previously had Digitalpath which was steady at 9 MBPS download speed and ViaSat is usually steady at 70 MBPS download speed.
yet Digitalpath ran so much faster. This is why.... Digitalpath and other rural internet providers have satellites on the ground to receive and send signals whereas ViaSat just goes straight to a satellite in space. This affects ping greatly.
Ping is basically the time it takes for your computer to send and receive information and having satellites on the ground rather than going direct to space like ViaSat gives you much lower ping. the lower the ping the better. ViaSat usually has a ping in the 700-900 ms range whereas Digitalpath was always under 100 ms. ping is something most people don't look at when they are looking at internet speed yet it is probably the most important thing when it comes to internet speed and that's where ViaSat will get you.
They boast about there high MBPS knowing you won't look into the ping speeds and if you want to play an online video game weather it's on your phone, PC or console just forget about it when using ViaSat. it will never work. Lastly, lets talk about their contract and data caps. They say unlimited data.
That is a lie! The cycle starts over every month, but you will only be able to use ViaSat for 3 weeks of that month because once you go over the data cap that they say doesn't exist, they slow the internet down to virtually unusable speeds for anything you're trying to use the internet for. The contract is 2 years. It will cost you $15 for every month left in your contract to cancel, which I guess isn't bad considering it costs $200 a month for this terrible service.
You will never get robbed more so in your life than after you sign with ViaSat. I'm not even going to talk about their customer service. It should be a sin to even bring up their customer service.
Anyway, thanks for reading and I hope this review helps you to make the correct decision and NOT go with ViaSat. Have a great, ViaSat free day!
Product or Service Mentioned: Viasat Internet Service.
Reason of review: Poor customer service.