State: Massachusetts Clear all filters (3 of 257 reviews match)
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1.4
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Update by user Oct 19, 2018

This was internet and phone via satellite.

Original review posted by user Oct 18, 2018

I had Excede/ViaSat service for about 3 1/2 years. A fiber to the home option came along, so I cancelled the Excede/ViaSat service. I had a hard time getting them on the phone, and then they claimed their system was down and I...
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1 comment
Anonymous
#1637762

I FEEL YOUR PAIN! I had them for 2 years, my data would be used up within 2 days of refill EVERY SINGLE MONTH.

I knew they were somehow stealing it or taking it away because I was out of town on refill day and when I returned home I had no data. I called and they did not believe me, pretty much called me a liar and said they couldn't do anything for me. so when my contract was up, I cancelled my service. It was on April 1st of 2016 and they kept auto debiting my account.

They charged me 2 more times and after numerous calls to their *** customer service and several conversations with their incompetent managers, I took it upon myself to go to my bank and pay $30 and put a stop payment on my account so they would not charge me again. Well lo and behold they did try to charge me a 3rd time, keep in mind this is 3 months after I cancelled my service ( also, I returned the equipment within the required timeframe) so what happened next you wonder????? they turned my account over to collections saying I owed them 75$.... THREE FREAKIN YEARS LATER I am still dealing with this.

I have done everything they asked, I have sent them bank statements showing where they took money from me, I have argued, screamed, cussed out more folks than I should have...and today January 29, 2019 I have received another call trying to collect the 75$. I do not know what else to do that does not involve jail time.

I am going to have no choice to pay this. PLEASE FOR THE LOVE DO NOT GET INVOLVED WITH THESE CROOKS!!!!!!!!!!!!!!!!!!

Review
#1385029 Review #1385029 is a subjective opinion of poster.
Cons
  • Described above
Reason of review
Return, Exchange or Cancellation Policy
Loss
$190
Preferred solution
Full refund
1.0
Details
Got hooked up with service two weeks ago. The day after I got hooked up I spent 3 hours on the phone with tech support and they couldn't get my system running properly. During that time my system has not worked one day. They even sent me an email stating that it wasn't...
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Review
#1328336 Review #1328336 is a subjective opinion of poster.
Cons
  • Anything about them
Reason of review
Bad quality
Loss
$300

Viasat in Marlborough, Massachusetts - They are a rip off

1.0
Details
Do not do it. Viasat is a SCAM
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Review
#1197266 Review #1197266 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts