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I closed out my service in Feb. 2021, I received a box to mail back the modem and a part off the satellite dish.
The day we received the box, we mailed it off via UPS to back to the company. March 18th 2021 I receive a notice that they were going to charge me because they didn't receive the box. I called. The representative told me that I wasn't going to be charged and that the box made it to their warehouse.
On April 20 2021 I was charged 315.90 for the equipment.
I called them. They me that I needed to call back in told me that
User's recommendation: Do Not USE....Horrible customer service and Horrible at refunds.
Monetary Loss: $316.
Preferred solution: Full refund.
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