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I closed out my service in Feb. 2021, I received a box to mail back the modem and a part off the satellite dish.

The day we received the box, we mailed it off via UPS to back to the company. March 18th 2021 I receive a notice that they were going to charge me because they didn't receive the box. I called. The representative told me that I wasn't going to be charged and that the box made it to their warehouse.

On April 20 2021 I was charged 315.90 for the equipment.

I called them. They me that I needed to call back in told me that

User's recommendation: Do Not USE....Horrible customer service and Horrible at refunds.

Monetary Loss: $316.

Preferred solution: Full refund.

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I can not begin to tell you how disgusted and frustrated my family is about ViaSat. Hereโ€™s the timeline of events of our frustrations: โ€ขWe signed up for internet as our new build house wasnโ€™t internet ready yet.

We felt it would be a good temp solution and even a good back up when things got up and running. However the speeds didnโ€™t work out and the 100 GB cap could never work for our household so we cancelled. โ€ขIn returning the equipment, where the dish was placed was well out of reach for me to get it to where we needed a tech to come back out and take it down so I could return it. โ€ขApparently in the two week shipping time and processing the equipment, we were charged the $380 and change for the equipment and was told to wait until it was done processing before asking a refund.

This timeline was 2 weeks โ€ขWe waited the two week and called back again asking for our refund. We were told to be patient and to wait another two weeks for finance to electronically process โ€ขTwo weeks again go by and we called to wait for the date of March 11th, I called back on March 12th asking where this refund was. I was told to check with my bank as it was deposited on 5/8 โ€ขI called the bank and there was no transfer of funds between you and my bank, when I conferenced in again, I was told we canโ€™t do this. This is a smaller case of fraud and robbery.

I would like a personal call of someone in your finance department that handles refunds and we would like our money back. I would think during these hard times of COVID, that a company such as ViaSat would be able to maintain accurate financial records of where their money goes?

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