State: Georgia Clear all filters (9 of 277 reviews match)
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1.0
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Update by user Jul 29

I spoke with Gabrielle id#3108937 and he refused to help me. He continued to say you have to pay for 2 months even if we disconnect you.

Original review posted by user Jul 29

i have had services for 3 weeks now. They service is horrible my children can not do their homework with out the internet going in...
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Review
#1605312 Review #1605312 is a subjective opinion of poster.
Cons
  • Bad service
  • Bad customer service
Reason of review
Bad quality
Loss
$250
Preferred solution
disconnect my service with out charging me for 22 months beause i have only been with the service for 3 weeks
Tags
  • Bad Services
  • Viasat Exeed Wild Blue Satellite
  • Viasat Cost Too Much
  • Services Do Not Work

Viasat review in Woodstock, Georgia: Nothing nice!

1.0
Details
In a phrase~Viasat service sucks! I'm paying over $200~ a mo for 5G and the speed is slower than the old satellite~when they were a small company, they were great~now that they are a big corp, their service is terrible~
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Review
#1621305 Review #1621305 is a subjective opinion of poster.
Service
Viasat Internet Service

Viasat review in Macon, Georgia: Worst and most inconsistent

Absolutely worst and most inconsistent internet EVER! My games drop out constantly and their customer service SUCKS! Do not use this service!
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Review
#1456558 Review #1456558 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality
1.0
Details
They comtinue to charge my card when i have told them not to. Have thrown me in to overdraft twice. Takes a week to get money back. They do not know how to work or read an account, or even understand what you say! My internet keeps going out, and me having to call each...
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Review
#1376604 Review #1376604 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Problems with payment
1.0
Details
So, I had Excede (Wild blue) last year (2017) and disconnected service, returned the equipment and paid my bill all within a respectable time just so that I would be able to get it turned back on whenever I could afford it again. Now, here I am almost a year later and...
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Review
#1335398 Review #1335398 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Commercials
Cons
  • Lack of reliability
  • Customer service
  • Price
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • rural internet
2.9
Details
I upgraded and was told to mail old parts back and the Visat guy could NOT get part off I needed to return and was told he would tell him instead VISAT charged me and if their tech could not get it off why charge me !!!!!
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1 comment
Anonymous
#1568447

Be careful with this company we did return the equipment and had to call our bank to get charges removed. After some months go back they have turn us in to a collection company.

So now its off the lawyers.

Us past consumers should file a class action against Viasat. This is not right what they are doing.

Review
#1361150 Review #1361150 is a subjective opinion of poster.
Service
Viasat Installation
I never suspected that AT&T would be part of a scam. Viasat agreed with AT&T to participate in a bundle promotion that included internet, obviously to attract more customers to Directv and reach people who were not serviced in their areas and hired Viasat, who I...
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Review
#1374637 Review #1374637 is a subjective opinion of poster.
Service
Viasat Internet Plan
Reason of review
Not as described/ advertised

Viasat review in Duluth, Georgia: Horrible customer service to potential customer

1.0
Details
Would not discuss any of the service options with me nor give me pricing unless they could run a credit check on me. Of course I declined I will not have an inquiry hit my credit report until I’m sure I want the service. The rep was very rude and then proceeded to tell me to find pricing on the web.
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Review
#1352030 Review #1352030 is a subjective opinion of poster.
Service
Viasat Customer Care
Reason of review
Poor customer service
Some serious complaints about my Exede internet service. To start things off, I have recently been charged $321.18 for not returning equipment. However, in early November when I moved my service to a new residence, (which also coincidentally caused my contract to start...
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1 comment
Anonymous
#1403286

Same issue with me, except they sent a box for equiptment to the wrong address and won't fix their mistake charge as a result! Shameful.

Review
#774241 Review #774241 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact Viasat Customer Service

Website:
Mailing Address:
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
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