20511 Seneca Meadows Pkwy, Germantown, MD 20876, USA
Not resolved

My cellphone has faster speeds than this awful company. They slow down your internet to nonfunctional speeds all the time. I can’t even send emails with attachments from home for work. This company should be sued for its criminal rates, and horrific service. A few stories to set the scene.

First Viasat installed a faulty dish condensation accumulated in the receiver arm and slowed my speeds and eventually disconnected me completely. I called they wanted to charge me $90 for a guy to

Come out and fix the faulty equipment they installed. I argued that way then they said they would reimburse me for the time my Internet was out. I never saw the reimbursement.

Second the internet slowed down to .11 mbps and .09mbps right after I paid my ridiculous bill. I called customer service and sat on the phone for an hour going through the *** “troubleshooting” and any teenager or semi conscious person will usually complete the “troubleshooting” they attempt to walk you through. It is a waste of time, but I continue eventually I lose my temper and demand my money and want this *** out. They direct me to another customer relations person who gives me a free month and sends a technician for free. He tells me that they just needed to “reping the dish.” I heard him hammering and watched him adjust the dish, so

clearly that was a lie. That was about 3 weeks ago, and today my Internet has slowed to snail speeds again and I will have to do battle with those ridiculous customer service representatives who know nothing and I am guessing have been ordered to through as many roadblocks as possible.

Find any other service. DO NOT USE VIASAT!

Product or Service Mentioned: Viasat Internet Service.

Reason of review: Bad quality.

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