Awful!! Regret my decision to go with this company every day!
I haven't had service in almost 2 months because of a storm. I also refuse to pay $95 for them to have someone come out and climb on my roof for 1 min and push some numbers into a box and make it work. I attempted to talk with customer service about the issue, they wanted to argue. Asked to speak with her supervisor, same thing, wanted to argue.
Asked for a credit for the time that I have not had service. They will only credit my account once service is active. How convenient!!! Considering I'm canceling, not sure how that one is going to go.
I now have to wait for up to 3 weeks for them to send me a box to ship their junk equipment back to them. They offered to come and pick it up......for $95. The also lock you into a 2 yr contract that you don't know you are being locked in.
Thanks Excede. YOU SUCK!
Product or Service Mentioned: Viasat Internet Service.
Reason of review: Bad quality.
Monetary Loss: $160.
Preferred solution: Let the company propose a solution.
I didn't like: Service, Customer service, Speeds, Lies, Price.