State: District Of Columbia City: Washington Clear all filters (6 of 261 reviews match)
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1.0
Details
I hired Viasat Internet, unfortunately, it was installed through a satellite on the roof of the House, the more the Internet doesn't work, it s a bad quality! After 3 hours of the facility, I contacted the number to ask for the immediate cancellation, for the reasons,...
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#1465322 Review #1465322 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Viasat in Washington, District Of Columbia - Worst company I’ve ever do business with

1.0
Details
I’ve had nothing but problems . One day internet kind of works and other day nothing at all. No one cares at this company. I’ve taken off from work 3 time since I’ve had this service and the tech comes when they want to not the scheduled date and time , but when they feel like coming , so I’m not sure who the customer is. Me or the tech cause it at there convenient not mine. Filed a complaint with BBB..
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#1320987 Review #1320987 is a subjective opinion of poster.
Reason of review
Bad quality
I was told that my cable order would come with Viasat internet. I was ok with that, as I just needed some basic internet service...nothing fancy. They were supposed to come out yesterday but some idiot got my address incorrect and had the technician on the other side...
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1 comment
Anonymous
#1579294

These idiots allowed people renting my house to install all this crap pit a huge satellite dish and a ton of holes in my wall without even getting my permission. Then the renters left with no warning and forwarding info.

Now viasat says they can't do anything without an account #. WTF. They wont come remove there crap or fix holes all over my house take down hundreds of feet of visible cable of anything.

They said its my problem. Talk about crappie customer service.

Review
#1378326 Review #1378326 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$464
I was misled from the beginning and explained to the sales rep I work from home a few days a week and when I called to complain about the *** internet they provide and the 12 whole gigs you get for 64.00 a month( but you can buy 1 gig for 10.00) and how I was misled...
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#1385263 Review #1385263 is a subjective opinion of poster.
Cons
  • Costumer service
Reason of review
Poor customer service
My aunt and uncle were looking to lower their AT&T cable bill, they spoke with a ViaSat rep at the State fair, he told them they could double their internet speed (over att) and pay less money. What he forgot to mention was the quality was less than att so now they are...
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#1412551 Review #1412551 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Viasat in Washington, District Of Columbia - Pissed student

1.0
Details
Have not had good service since we have this internet. They changed out the modem & radio on satellite 2 weeks ago now we can’t get on internet for more than 5-10 minutes in morning & no internet after 4 p.m. then my husband calls them they can’t find anything wrong during there checking the system but I am in school & have homework with kids that have homework & assignments due Friday but we can’t get no satisfaction whatsoever. Keep calling with no resolutions.
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Review
#1366889 Review #1366889 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Viasat Customer Service

Mailing Address:
Viasat, Inc.
6155 El Camino Real
Carlsbad, California 92009
United States
Phone:
(760) 476-2200
All Viasat Contacts