3600 Hwy 6 #112, College Station, TX 77845, USA
Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I was tricked into changing from my original Exede to the Liberty Pass plan. This is the worst experience of my life.

I have had nothing but speed issues since changing. If I could go back to the original, I would. Even when I was throttled back on my old service, I never had any problems with video/audio streaming. Now as soon as I hit Liberty Pass my speed drops to .1(notice the decimal point).

There excuse is that the slower speed can be expected. What a ripoff!!! I have less than a year left on this 2 year upgrade contract then I'm gone. Exede has changed out all my new 30 day old equipment but nothing has changed.

I complain constantly just to keep activity on my account and a record of all my issues.

This seems not to bother them. I told the last CS rep I was guiding everyone away from Exede.

Product or Service Mentioned: Viasat Internet Service.

Reason of review: Bad quality.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

Viasat Cons: Service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment