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1.0
Details
This company is a joke. First problem: my line to my dish broke. Called and set up a time for a technician to come fix. Took the day off work, he was schelduled to be herw from 11-2. I call them at 230 and they say he will be here by 4. Fine. They call back at ten til...
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Review
#1657891 Review #1657891 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$249
Preferred solution
Let the company propose a solution

Keep slamming Viasat

1.0
Details
Their service is terrible for most and in most instances with the installation fees and contract you will pay $500 even if it is useless for you.
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1 comment
Liz Elliott
#1749445

We are dealing with the same issue. Filing complaints at FCC, the BBB, Pissed Consumer and our District Attorneys Consumer Protection office, as well as sharing our experience with others on social media.

I hope others will join us doing the same. By far the slowest and most unreliable service we've ever dealt with.

Review
#1656807 Review #1656807 is a subjective opinion of poster.
1.2
Details
I switched to Netflix which seemed to work great until the last ten days of my plan when viasat slowed down the service and I could not even open a browser. I called to find out why and I had exceeded my "unlimited" plan. what is that about, it's either unlimited or...
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Review
#1656107 Review #1656107 is a subjective opinion of poster.
Pros
  • Either hughesnet or viasat
  • I have no choice in this area
Cons
  • Not unlimited service slows so bad you cant get on the internet
  • Customer service is nasty
  • Service inconsistant
Reason of review
Not as described/ advertised
Loss
$190
Preferred solution
Deliver product or service ordered
Tags
  • ViaSat Communications

Viasat - Just got it today and was sorry before I saw all these bad reviewsThey wan

1.0
Details

Update by user Oct 08

No

Original review posted by user Oct 07

He talked me into getting my phone hooked up also then I didn’t want to move answering machine to my bedroom so we dropped that part plus I was supposed to have 100GB but when I see actual bill it’s 50GB so I call and get a woman who is basically reading in broken English I can barely understand and it’s going to cost more. Sorry I just feel sick about being had.
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Review
#1674480 Review #1674480 is a subjective opinion of poster.
Pros
  • Installer was nice
  • Install was fast
Cons
  • Costumer service
  • Lack of follow-up
Reason of review
Poor customer service
Preferred solution
Price reduction

Viasat - Slow Speed

1.0
Details
I'm a 2+ year loyal paying customer, Freedom (NEW) plan with EasyCare. Contacted customer service via chat to report weeks of .9 mbps download speed at night. "Isaac" cut my chat because my reponse took longer than 3min. Next, I called, was held and held, finally connected to CS. Explained my situation. Was told, and I'm not making this up, I was on the "old" plan that has poor download. To get the "newest" unlimited plan and faster speed would require a new 24 month contract.
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Review
#1657903 Review #1657903 is a subjective opinion of poster.
Cons
  • Not as advertised
  • Customer service
  • Liars and thieves
Reason of review
Not as described/ advertised
Tags
  • ViaSat Communications
  • Satellite And Internet Companies
  • Bad Services
  • Services Do Not Work

Viasat in San Marcos, Texas - Internet is so so slow

1.0
Details
im so tired of paying for 100 mgs and getting "prioritized" after 4 days. i hate this company its really a let down to not have internet and have my tv buffer every 5 seconds . all. the. time.
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Review
#1670404 Review #1670404 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$200
Preferred solution
Price reduction

Viasat - WORST SERVICE IN HISTORY. HAS NOT WORKED SINCE DAY ONE.TOLD ME TO DOWN GRADE MY TV.

1.0
Details
VERY POOR SERVICE AND HAS NOT WORKED SINCE DAY ONE.
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Review
#1674706 Review #1674706 is a subjective opinion of poster.
Pros
  • Absolutely norhing
Cons
  • Dishonest practices
Reason of review
Poor customer service
Preferred solution
Full refund

Viasat - A Really Bad Business

1.0
Details
bad business...had problems; they told me to go a buy a router and that would fix issues...already have a router/modem from Viasat, so shouldn't need a new router. did not offer me a new modem. got the router, set it up, can't get anything better than pre-router. to cancel, I have to pay. so until contact up in 7 mos., I'm paying Viasat for nothing. Very bad business. All Attorneys General should investigate.
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Review
#1626596 Review #1626596 is a subjective opinion of poster.
Cons
  • Greatly overpriced for what is actually delivered
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Viasat - Lied to also

1.0
Details
Was told it was unlimited what a joke, always buffering on everything. Dont get to watch hd tv even though we pay for it on directv. It is the slowest internet ive ever had. Am going to switch.
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Review
#1661534 Review #1661534 is a subjective opinion of poster.
Cons
  • Less than dialup speed
  • Not very honest
Reason of review
Not as described/ advertised
Tags
  • Viasat Cost Too Much

Regretting using Viasat

1.0
Details
We moved into our new home not realizing ViaSat is the only provider in our area. We've been on our home for two weeks and the internet is down and has been down for an hour. Just surfing the internet no heavy downloads the service is so slow. Feel like a hostage right now. Not happy at all would never recommend this company ever. If I could give it a negative rating I would, -10.
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Review
#1650104 Review #1650104 is a subjective opinion of poster.
Cons
  • I am not getting 5g speed
  • Internet down
Reason of review
Not as described/ advertised
Preferred solution
Need new provider in this area
Tags
  • Internet Service Providers
  • Internet Provider
  • Terrible Customer Service
  • Internet