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Viasat review in Locust Dale, Virginia: Customer service can't resolve connectivity issues

1.2
Details
We have a persistent conflict. with static and dynamic IP addresses.. Therefore our phones and computers cannot connect to the ViaSat without using an ethernet cable.. We seem to have to call customer service to resolve the issues on a weekly basis. They always go through the same "solution" routines, that is, reboot the modem, unplug the modem, turn off wi-fi, turn wi-fi back on, all to no avail.
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1 comment
Anonymous
#1772225

Same issue with satellite

Review
#1697989 Review #1697989 is a subjective opinion of poster.
Service
Viasat Internet Service

Viasat review: Terrible service

1.0
Details
Viasat failed to get a service tech to our home, after 2 weeks of no shows we cancelled the service. And then they refused to remburse me for the 2 weeks of no Internet service. On top of that they still took out their monthly withdraw. I had to block their access to my Bank Account.These people are crooked thiefs.
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Review
#1697570 Review #1697570 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund
Tags
  • No Service

Viasat review: Lied abou contract

1.0
Details
I asked them several, several times if during the promo period I could cancel at any time and would I be charged if I cancelled (I lived in a rural area and wasn't sure if I'd get decent service). I was reassured SEVERAL times that no, there were no fees. Month 1, I was getting less than half a megabyte per second download speed. Called to cancel, they're saying I signed a 24 month contract and I'll owe for termination fees. Uhm, Nope. I was told there were NO termination fees. They're saying I owe +$300. They intentionally misrepresented or lied to me about the 'contract' that I never signed. That is fraud, even if I did sign a contract. I'll be disputing this if it goes to collections.
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Review
#1695271 Review #1695271 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Deceitful practices
  • Person who sold me the package lied
Reason of review
Not as described/ advertised
Loss
$350
Preferred solution
Price reduction
1.1
Details
Viasat review - Bad all the way around
2 years and nothing but trouble, the billing is awful the way they set it up is just stupid. When you want to change your package it's hardly ever available at the time. So you get stuck in a plan $$$ in the beginning they said oh see what you need and we can change it...
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Review
#1694438 Review #1694438 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund

Viasat review in New York, New York: Unprofessional service

Took three payments out of my account overdrafted it. I contacted them same week they give me run around saying fourteen days which is unacceptable after you overdraft me. Get so called supervisor who says it will be expedited still same amount of time given. Then say I have to send proof of money coming out but yet they took it. So now we are over three weeks and now time for another bill so then they take my money and pay their bill which I have tried to get back for thee weeks now. So they *** my account up kept my money and still got their payment pretty good at scamming people. Would not recommend business with them I have 5 months and I am disconnecting ...
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Review
#1692697 Review #1692697 is a subjective opinion of poster.

Viasat review: Speed

speed the truth 300 Kbs never see it up to 12 FCC need to get company that dishonest about their speed .....most of the time they knock you off line and u called its must on your end..... LOL
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1 comment
Anonymous
#1772431

I keep getting told my service is getting cut back to 128K even after doubloon what I pay, Last time I looked I was running at 35K so *** yes speed me up to 128K. Gee can you say less than dial up speed?

Review
#1687061 Review #1687061 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Viasat review in Coquille, Oregon: Worst company charging too much, running out of data every month, insulting me for using too much when I was paying over $200.00 a month. The repair person damaged my roof.

1.0
Details
started with $100 a mth and kept increasing to get data we needed, it was never enough we kept running out and they insulted me saying I wasn't responsible enough with my usage. I've never had a limit on how much I could use my own data. I hate this company.They're repair person came to fix the dish after a few weeks and she damaged our roof.
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Review
#1686211 Review #1686211 is a subjective opinion of poster.

Friends, DO NOT go through ViaSat internet... it is a fraud company. Viasat is the worst company that I have ever associated with. The technician damaged our gutters. Customer service was no help at a

1.0
Details
Friends, DO NOT go through ViaSat internet... it is a fraud company. Viasat is the worst company that I have ever associated with. The technician damaged our gutters. Customer service was no help at a
Friends, DO NOT go through ViaSat internet... it is a fraud company. Viasat is the worst company that I have ever associated with. The technician damaged our gutters. Customer service was no help at all. They do not document information to your account. They purposely provide horrible internet service, making it so you have to cancel and pay the cancellation fee. Customer service does nothing to help. We have spent hours on the phone. They should honestly be shut down due to fraud. Please do not go through this company.
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Review
#1683729 Review #1683729 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Customer service and scheduling install
  • Lack of reliability
  • Misleading advertising
Reason of review
Poor customer service
Loss
$365
Preferred solution
Full refund
Tags
  • Terrible Customer Service
  • Bad Services

Viasat review: THE WORST OF THE WORST -- CROOKS BEYOND CROOKS

1.0
Details
The worst of the worst and shady AF!!! they do not post the amount of your bill on-line until the day after it is due and hits your acct so its a gamble because they do not list your purchases or if you add data its always a damn surprise!! I made a one time payment and they hit my acct twice which caused me an overdraft fee!! this has happened a few times. Oh and the service SUCKS big time. Stay far away from these crooks. They are CROOKS and SHADY
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Review
#1682749 Review #1682749 is a subjective opinion of poster.
Pros
  • Installation
Cons
  • Could not give zero pts
  • Poor customer service
  • Liars and thieves
Reason of review
Problems with payment
Loss
$69
Preferred solution
Let the company propose a solution
Tags
  • Services Do Not Work

Viasat review: Almost unusable internet.

1.4
Details
They advertise unlimited data with a speed of 25 mbps. I test it often and barely gets 1 mbps. Unable to stream a 30 sec. YouTube video. Forget multiple line use. They charge extra for any kind of service after install even though never worked well from the beginning. My neighbor has better internet through old fashion telephone line. Just terrible internet for an exorbitant amount of money with even higher fees for early termination of service.
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Review
#1682472 Review #1682472 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • ViaSat Communications
  • bad service