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Viasat - Badbadbad

Robert jarman, 2034 rex robinson rd, Meridian,Ms.39301, we have tried everthing, no answer, ms. public service wont answer, no help, we are going to stop payment if they want to go to court fine. I have tired about 6 times to get our phone and dsl fixed. we are losing and our phone is droping call everyday and has been ever since we got ViaSat, its no good, they lie to you, I gave them 3 days to fix our problem, did not change and they did not call back. don't be fooled by their advertising, they are a scam.
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Review
#1651042 Review #1651042 is a subjective opinion of poster.
Cons
  • Lack of follow-up
  • Everything so far
  • No customer service that works claim it works when does not
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund
Tags
  • Services Do Not Work
1.6
Details
Signed up about four months ago. By the fifth month and after not being able to use my internet service for the last 3 weeks I finally tried to call and cancel my service. They reminded me that I signed a contract and told me I have to pay $285 early termination fee....
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1 comment
Anonymous
#1658620

I was unable to communicate for almost a full month using my internet with Viasat because of snow storms and line of sight and snow on both the roof and dish. They did not tell me this would be a problem when I signed a contract, plus the speed was Very slow.

I'm 74, live alone above snow line and this winter was totally cutoff from any communication for 22 days. The snow was too deep for me to get to the neighbor for help, so it became a medical emergency for me. I was able to use my cell phone once my neighbor gave me her password to get on her internet since I have no cell service at my house except with my home internet. I had no option but to cancel.

Viasat told me I have to pay the $285 disconnect fee anyway.

Heartless!!!!! They too will get old someday.....

Review
#1451370 Review #1451370 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I signed a contract for 2 years of service and 15 mgb per month I was told by the installer that 15 would cover all my download needs. The first week I used 3 then the fun started the meter was rolling 10-15 a day I wasn’t even using it. I tried to cancel that was like...
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Review
#1322591 Review #1322591 is a subjective opinion of poster.
Cons
  • Could not give zero pts
Reason of review
Damaged or defective
Loss
$950
Preferred solution
Full refund

Viasat in Woodstock, Georgia - Nothing nice!

1.0
Details
In a phrase~Viasat service sucks! I'm paying over $200~ a mo for 5G and the speed is slower than the old satellite~when they were a small company, they were great~now that they are a big corp, their service is terrible~
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Review
#1621305 Review #1621305 is a subjective opinion of poster.
1.0
Details
I signed up for internet service with Viasat and after 14 days my internet service turned completely off. I called an waited on hold for 34 minutes and was told I used all my high speed and now have slower service. I told them I had NO SERVICE and they said it will...
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3 comments
Anonymous
#1589603

today I now have a different internet and phone co. I never received the bundle discount.

they kept telling me that there was nothing they could do. after several phone calls to viaset and on the phone friday for a few hours trying to get things straightened out regarding my bill I just hung up and called another company.

the other company was here today and I was told what I had to do to get the bundle price. he then connected me to his company for my land line and internet so i'm pleased so far with this other company.

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Review
#1335541 Review #1335541 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Viasat - Most irritating commercials ever

I have become so irritated with Viasat commercials that I mute them or change the channel. The repetitive piano is like fingernails on a chalkboard. I couldn't even consider doing business with them!
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Review
#1645166 Review #1645166 is a subjective opinion of poster.
Pros
  • Unidentified
Cons
  • Tv ads are like fingernails on a chalkboard
Reason of review
Most irritating commercials ever!
Preferred solution
Let the company propose a solution
Tags
  • Worst Tv Ads Ever

Viasat - Bad buissness

watch out, these SOB will rip u off, my sugestion to you is get a prepaid card to do buissness with them, took money out of my account twice this month, they really screwed me from the get go, i should have seen it comeing BEWARE
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Review
#1636964 Review #1636964 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Problems with payment
Loss
$86
Preferred solution
Let the company propose a solution
1.0
Details
I hired Viasat Internet, unfortunately, it was installed through a satellite on the roof of the House, the more the Internet doesn't work, it s a bad quality! After 3 hours of the facility, I contacted the number to ask for the immediate cancellation, for the reasons,...
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Review
#1465322 Review #1465322 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I had them for 2 years, my data would be used up within 2 days of refill EVERY SINGLE MONTH. I knew they were somehow stealing it or taking it away because I was out of town on refill day and when I returned home I had no data. I called and they did not believe me,...
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Review
#1459555 Review #1459555 is a subjective opinion of poster.
Reason of review
ALL OF THE ABOVE!!!!!!!!!!!!
Loss
$2
Preferred solution
Full refund

Viasat - Bundle service bunk

1.1
Details
I am bundled services Att/Direct Tv /Viasat. I was led to believe I would be getting an unlimited service. Someone screwed up on my area and now I have worse plan then before. Was supposed to get unlimited 12mbs and ended up with 12 Gb.
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Review
#1550133 Review #1550133 is a subjective opinion of poster.