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Keep slamming Viasat

1.0
Details
Their service is terrible for most and in most instances with the installation fees and contract you will pay $500 even if it is useless for you.
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1 comment
Ariya
#1749445

We are dealing with the same issue. Filing complaints at FCC, the BBB, Pissed Consumer and our District Attorneys Consumer Protection office, as well as sharing our experience with others on social media.

I hope others will join us doing the same. By far the slowest and most unreliable service we've ever dealt with.

Review
#1656807 Review #1656807 is a subjective opinion of poster.
Service
Viasat Internet Service

Keep bashing Viasat.

1.0
Details
Viasat is pathetic, their service is usually terrible and new customers in my area of Central Virginia where it is notoriously bad are on the hook for $500 (install + cancelling contract fee)if it is useless. Thank God Verizon Wireless became available. At least now the word is out how much they suck especially with their commercials that are nothing but lies and more lies. Keep spreading the bad word people, so no one else gets ripped off.
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Review
#1656690 Review #1656690 is a subjective opinion of poster.
1.2
Details
I switched to Netflix which seemed to work great until the last ten days of my plan when viasat slowed down the service and I could not even open a browser. I called to find out why and I had exceeded my "unlimited" plan. what is that about, it's either unlimited or...
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Review
#1656107 Review #1656107 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Either hughesnet or viasat
  • I have no choice in this area
Cons
  • Not unlimited service slows so bad you cant get on the internet
  • Misleading prices
  • Customer service is nasty
Reason of review
Not as described/ advertised
Loss
$190
Preferred solution
Deliver product or service ordered
Tags
  • ViaSat Communications
1.4
Details
Viasat is running a scam business. Upon cancelling the service and agreeing to (of course) send back the equipment, they shipped a box for that purpose. In the box was a partition for the LNB on the dish. OK, so let me see here - they (or a sub-contractor) came out and...
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2 comments
Anonymous
#1748469

im with you sister

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Review
#1654310 Review #1654310 is a subjective opinion of poster.
Service
Viasat Installation
Cons
  • Costumer service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Sep 15, 2019

no

Original review posted by user Sep 13, 2019

I have been with these guys for a year and judging by the amount of complaints, I am not surprised at the low rating they get. I had called to get out the contract as the modem *** out at least 2-3 times a week and had already stated that we tried resolving it, but...
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Review
#1653020 Review #1653020 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Bad service
Reason of review
Poor customer service
Preferred solution
I want out of my contract. I spoke with a manager and they fought with me even though this has been going on a year. I had spoken to several agents and again fighting with me. I will never do business with you again or recommend you.

Liars | Viasat review from Seattle, Washington

1.0
Details
Sales told me I was getting unlimited data, for a certain price. Billed me more than quoted and did not tell me about a data cap. So far I have 2 complaints in and resolution.I have call 5-6 times asking to simply be given what I was told. So far no help at all. Very unhappy and will publicly bash this company.
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Review
#1651127 Review #1651127 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Order processing issue

Badbadbad | Viasat review

Robert jarman, 2034 rex robinson rd, Meridian,Ms.39301, we have tried everthing, no answer, ms. public service wont answer, no help, we are going to stop payment if they want to go to court fine. I have tired about 6 times to get our phone and dsl fixed. we are losing and our phone is droping call everyday and has been ever since we got ViaSat, its no good, they lie to you, I gave them 3 days to fix our problem, did not change and they did not call back. don't be fooled by their advertising, they are a scam.
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Review
#1651042 Review #1651042 is a subjective opinion of poster.
Cons
  • Lack of follow-up
  • Everything so far
  • No customer service that works claim it works when does not
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund
Tags
  • Services Do Not Work

This is a rip-off | Viasat review

This is the worst service I have seen in my sixty years of life. It does not work at all for streaming television unless you want to watch in the middle of the night and that is often not even possible. It will not run my internet phone service, you cannot understand a word. Technician lied about everything when they installed, none of this works at my house. They overdrafted my checking account today, the day before my bill is due. I would not recommend this service to anyone.
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Review
#1651026 Review #1651026 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Liars and thieves
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Regretting using Viasat

1.0
Details
We moved into our new home not realizing ViaSat is the only provider in our area. We've been on our home for two weeks and the internet is down and has been down for an hour. Just surfing the internet no heavy downloads the service is so slow. Feel like a hostage right now. Not happy at all would never recommend this company ever. If I could give it a negative rating I would, -10.
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Review
#1650104 Review #1650104 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Internet down
  • I am not getting 5g speed
Reason of review
Not as described/ advertised
Preferred solution
Need new provider in this area
Tags
  • Internet Service Providers
  • Internet Provider
  • Terrible Customer Service
  • Internet

Worst service I have ever had and the most expensive service I have ever had. | Viasat review

1.0
Details
Service is slow. Website says price is held for 2 years. Service started under $50 and now is almost $100. Using my phone data plan works soooo much better.
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Review
#1649062 Review #1649062 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Slow service
Reason of review
Bad quality