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Viasat - 0.31 mbps bad joke

1.0
Details
Viasat - 0.31 mbps bad joke
Viasat - 0.31 mbps bad joke
Pictures kinda say it all. Was told by a very polite c.s.r. That this is normal even after I told him the installer has the dish pointed at my house less than 6 feet from my house this is either a very bad joke or a nightmare. Shrug ***
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Review
#1456377 Review #1456377 is a subjective opinion of poster.
Reason of review
Bad quality
1.8
Details
Saw roadside sign for their internet service in rural area. Called sales rep and he offered me a package of telephone (which is what I wanted) and internet for $80 per month. I agreed to service which he set up installation within next few days. Installation done and...
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Review
#1539475 Review #1539475 is a subjective opinion of poster.
Pros
  • Installer
Cons
  • Lack of follow-up
Reason of review
Not as described/ advertised
Loss
$345
Preferred solution
Full refund
1.9
Details
Exede was working pretty good for me while it was still Exede. I received a flyer from HughesNet offering 30 GB/month for $100, far less than the $150+ I was paying for 30 GB/month from Exede. So, I called Exede and told them I was going to switch. They said, how about...
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1 comment
Anonymous
#1715410

Same experience for me almost exactly, except I max at 1.8mbps during peak times....pathetic

Review
#1506484 Review #1506484 is a subjective opinion of poster.
Pros
  • Little
Reason of review
Bad quality
Tags
  • ViaSat Communications
  • Internet Service Providers
  • Satellite And Internet Companies
  • Internet
  • Viasat Exeed Wild Blue Satellite
1.0
Details
Got hooked up with service two weeks ago. The day after I got hooked up I spent 3 hours on the phone with tech support and they couldn't get my system running properly. During that time my system has not worked one day. They even sent me an email stating that it wasn't...
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Review
#1328336 Review #1328336 is a subjective opinion of poster.
Cons
  • Anything about them
Reason of review
Bad quality
Loss
$300
1.2
Details
As someone who works in retail I must say this is the worst company I've ever had to deal with. I have finally cancelled this "service" 1 year and 7 months of watching the circle spin on the TV when I tried to stream a show. Slow lagging internet just to pay bills...
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Review
#1565668 Review #1565668 is a subjective opinion of poster.
Pros
  • Absolutely norhing
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$95
Preferred solution
Get the dish off my roof no charge

Viasat - Service not working and numer in USA says it is nto working and needs service call.

1.0
Details
Called call center apparently in India; they claim service is working when there automated message says there is an outage. Spoke to them phone and on line and say I need to speak to another department. Set on hold for 30 minutes and no supervisor comes on phone. Yet they keep billing; tried to cancel and cant get it cancelled. At the home of a 90 year old parent on fixed income; they continue to bill 89.00 a month. its like the twilight zone.
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Review
#1571653 Review #1571653 is a subjective opinion of poster.
Cons
  • No servie or customer service
  • No customer service that works claim it works when does not
  • Liars and thieves
Reason of review
Poor customer service
Loss
$179
Preferred solution
Full refund

DirectTV and Viasat Scam in CT

1.0
Details
DirectTV sold me a bundled package at $50 with Viasat internet at 100 speed. I have now been billed separately by Viasat for $110 a month plus installation plus the DirectTV $50. I complained to DirectTV and Viasat directly. First I was told by Viasat that the billing would be worked out by them and DirectTV for the agreed-to amount. Now, neither knows anything about the bundle or $50 fee for both. Viasat at 1/10th of speed promised and is so slow I can't download anything on it from DirectTV. I was also told there would be a $200 rewards card from DirectTV. Got a $100 rewards card. DirectTV also gave Viasat my credit card information that they had for automatic billing. Beware of scam between DirectTV and Viasat.
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Review
#1634806 Review #1634806 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Viasat in Kilgore, Texas - 2 Years of *** Came to End

1.4
Details
I will echo what others say: run and run fast as you can! Total waste of money and their service does not work any where near advertised speed. Taking the time to complain, you might as well be talking to a 2 year old about satellite. Do yourself a favor if you have access to Sprint Network and get you a couple of Franklin Hotspots 30GIG for $25 a month each. https://z9jdgc981801.ting.com/ To find hotspots, go to shop and tick the hotspot devices.
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Review
#1637399 Review #1637399 is a subjective opinion of poster.

Viasat - Surprise billing

2.1
Details
Normally my bill is about $80 a month, but then i did not receive a billing statement. I took a look at my checking account and found a $30 raise for a total of $118.55. I had to call customer service to find out why, then, and only then I found out about the end of the promotion period.
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Review
#1634099 Review #1634099 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$180
Preferred solution
Call customer service

Viasat - This is a rip-off

This is the worst service I have seen in my sixty years of life. It does not work at all for streaming television unless you want to watch in the middle of the night and that is often not even possible. It will not run my internet phone service, you cannot understand a word. Technician lied about everything when they installed, none of this works at my house. They overdrafted my checking account today, the day before my bill is due. I would not recommend this service to anyone.
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Review
#1651026 Review #1651026 is a subjective opinion of poster.
Cons
  • Liars and thieves
Reason of review
Bad quality
Preferred solution
Let the company propose a solution