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Viasat in Germantown, Maryland - They billed me in error, admitted the error, but refused to refund me.

1.0
Details
They assured me at the time I cancelled that I owed the nothing and would owe nothing. A month later I was billed. They said it was for free gigabites they gave me. They said they could no longer refund me because my account was closed. They are nothing but scam artists. I don't know how they are legally able to stay in business with their fraudulent business practices. I have complained to the BBB. I have called their offices several times and their lame excuse is that they sent the request for a refund to their corporate office and corporate rejected the request for a refund. When I asked for the phone number to their corporate office they said they don't have a phone number for them just a fax number.
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Review
#624677 Review #624677 is a subjective opinion of poster.
Cons
  • Stole 49 bucks from me
Reason of review
They owe me money and refuse to credit me they stole $49 from me
Loss
$49
Preferred solution
Full refund

Viasat Internet Service Review

1.0
Details
Customer service put my internet service on hold for the wrong date! Plus I could not talk to the supervisor! Why she could not change it before I hung up as the transaction should not take effect until then? Please reply as this is very upsetting.
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Review
#615247 Review #615247 is a subjective opinion of poster.
Reason of review
Poor customer service

Viasat in Englewood, Colorado - I LOVED WILD BLUE AND HAVE EXEDE NOW AND LOVE IT TOO !! AWESOME!

4.1
Details
I had WILD BLUE A FEW YEARS AGO and had one problem with a bill one time which they promptly straightened out plus gave me a free month of service for the error and then I moved up in the sticks where there wasn't any internet service except Hughes Net and Exede so I, of course, went with Exede because Viasat bought out WildBlue and then Exede is their new satellite internet service that's faster than DSL by far and Hughes Net rots by comparison so...I have had Exede for a few months now and the service has never failed me once and it's very fast and I can play games and watch movies or do anything on line that I want with zero problems. Their customer service is efficient and very nice and I'd absolutely swear by them because THEY'RE AWESOME!! I would highly recommend both WildBlue and Exede to anyone as I've had nothing but positive experiences with them always. Thank you for the Quality Service!!
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1 comment
Liz Elliott
#1749452

How long have you worked there

Review
#585529 Review #585529 is a subjective opinion of poster.
Reason of review
Good quality
Around the end of June i ordered Wild Blue, Via Stat, Exede. not really sure what company i was dealing with. they where very polite on the phone and professional A few days later someone from i assume a 3rd would country called set an install date for 07/04/14...
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Review
#519041 Review #519041 is a subjective opinion of poster.
Loss
$600
This internet connection is the worst ever - besides dial-up. Direct T.V. sent them as a provider they use and have had it like 3 months and have never ever been able to use the WILD BLUE E-Mail yet as they continually say it is down for repairs! They boast of fast...
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Review
#444367 Review #444367 is a subjective opinion of poster.
Loss
$768