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Viasat review: Scam Artists, Money Hungry, Stay Away!

Horrible service. Lied to me. Scammed me. Didn't even tell me about the amount I owed when they set it up. Then cut it off and made me use all my data on my phone without even knowing service was off! I only had it connected for three weeks! Not even that! And corporate was no help or willing to budge. Biggest scam and worst internet company to choose from! Stay far far away! Your money will be taken otherwise! Just a fair warning.
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Review
#1283778 Review #1283778 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality
As with others, we were promised faster speed. told we would be able to stream movies. Couldn't stream anything and then we couldn't even get internet. When we called we were told we had used up all our allotted data and that now we would get much lower speeds until...
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Review
#1283256 Review #1283256 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality
Loss
$329
Preferred solution
Full refund
1. got tired of using direct and dish for decades for just about every reason under the sun. doubling my "guaranteed" price without me adding or ordering anything else did not help. 2. live in the mountains. if I wanted internet from local provider, they would do it...
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1 comment
Anonymous
#1518816

WELL ....I am in the process of getting it installed right now, as we speak, and i hope i don't join the horror show on here with all the complaints. Its bar far NOT cheap.....but there are only two options, and hughes net, has worse reviews.

I decided to take the leap and go with the lesser of two evils. Iwill update you as soon as I give it some time.One thing i would like to mention, is that "basic installation means just that, i found out.

The installer wanted to drill *** right through my bedroom wall and the modem would be right there, I declined, and made him run it through my attic, whiz costs "EXTRA", AND THE POLE FOR THE DISH, WAS "EXTRA TOO", so onto of the already high price for internet, got to be $100.00 more...and its not even turned on yet. Ihope this isn't the sign of whats to come......

Review
#1281790 Review #1281790 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Good quality
1.2
Details
worst customer service i asked for a supervisor and she said she was proud that they score a 1.2 star out of five stars my service has been down 2 days already the person they had me call to get repair never called back or answered thee phone, has no voice mail. worse...
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Review
#1280751 Review #1280751 is a subjective opinion of poster.
Service
Viasat Internet Service
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1200
Preferred solution
ive loss over 200 dollars a day because of no service there is a big communucation issue between there service techs and call center, i told them last year when i had issues the tech they told me to call told me that he only services it the 1st 60 days

Viasat review: Terrible. They promised faster than dsl bit it is way slower

We were promised that it would be many times faster than our current DSL but it turns out it is much lower cost 5 times as much will not work for gaming or vpn. It sucks. Try cellular instead.
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Review
#1280331 Review #1280331 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Bad quality

Viasat review: Don't use this company

Its a rip off. They take money from your account when they are not suppose to. I cancelled my service after one day n i was still charged. Customer service sucks
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Review
#1278005 Review #1278005 is a subjective opinion of poster.
Service
Viasat Customer Care
Reason of review
Problems with payment
1.6
Details
internet does work OK... but my business runs on personal phone communications. Works half a day then doesn't work for 2...The only time it works is when i come in from my other location 30 miles away and the data/IP info is kept in phone. once here... or any...
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Review
#1276211 Review #1276211 is a subjective opinion of poster.
Service
Viasat Internet Service
Pros
  • Internet
Cons
  • Phone service
Reason of review
Not as described/ advertised
Loss
$4000
Preferred solution
Let the company propose a solution
1.0
Details
Do not do business with this company! They are only out to get your money, agents mislead you on prices and tell you one thing to get you to install, then if you cancel, they automatically take the amount of the remaining months out your account even if you were...
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Review
#1271429 Review #1271429 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Poor customer service

Viasat review: Horrible service and horrible customer service

Most of the time i would average a .6-1.5 mbps when i was supposed to be getting 12mbps. After many out right lies from the very first sales call to the ending we are stealing your money call. 3 different service calls to my house and three different package changes, that they all said would help. I terminated service only to get hit with 350 dollars to terminate
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Review
#1267782 Review #1267782 is a subjective opinion of poster.
Service
Viasat Internet Service
Reason of review
Return, Exchange or Cancellation Policy
The sales representative gave us a long of bologna. After signed up for service it was an ABSOLUTLY the biggest circus I have EVER had to deal with to get their service up and running. But they get their money up front when they sign you up. NOBODY EVER does anything...
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Review
#1266398 Review #1266398 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution