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Viasat Sucks

I was told that my viasat service would be faster than my comcast service. I was able to use Direct TV features when I had comcast. Now that I have viasat I am not able to use my Direct TV features...says my internet service is too slow. And, not to mention the price. Slower internet service with Viasat, twice the price of Comcast. I seriously cannot understand how Viasat can still be in business. They need to be put out of business or reported to the better business bureau or something. No thank you! I will terminate a year early to avoid the headaches.
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Review
#1426424 Review #1426424 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund
1.0
Details
Awful!! Regret my decision to go with this company every day! I haven't had service in almost 2 months because of a storm. I also refuse to pay $95 for them to have someone come out and climb on my roof for 1 min and push some numbers into a box and make it work. I...
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Review
#1103442 Review #1103442 is a subjective opinion of poster.
Cons
  • Customer service
  • Price
  • Service
Reason of review
Bad quality
Loss
$160
Preferred solution
Let the company propose a solution

Viasat - Slow speed

1.6
Details
Just plugged in my new modem that is suppised to provide 25 mbps - speed test averages less than 3 mbps. Previous Exede/ViaSat service was 1/2 the price, suppised to provide 12 mbps, but consistently less than 3 mbps. Thought I'd take the chance on their new unlimited, twice-the-speed plan, but it appears there is no speed increase.
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Review
#1223885 Review #1223885 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$161
Preferred solution
Deliver product or service ordered

Viasat - They advertise unlimited but cap you off!

When will the attorney general do something? Is it time for a class action? I am paying $178 per month and i only get service for half the month!!
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Review
#1307950 Review #1307950 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details
I had internet service through Viasat and it went out. I set up an appointment and sat there all day...they were a no show. I rescheduled another appointment and yet again... no show and no call. By this time I am out of internet a few weeks. I call the company all I...
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Review
#1261033 Review #1261033 is a subjective opinion of poster.
Cons
  • Lack of reliability
  • Customer service
  • Refund policy
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Internet Service Providers
1.0
Details
I let them up my installation date (because they were backlogged and I was trying to do them a favor) although I can't use until I get my own router (now they tell me). And the installer was selling routers for $80.00. But you can bet your sweet *** they are already...
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Review
#1184213 Review #1184213 is a subjective opinion of poster.
Cons
  • Everything so far
Reason of review
Poor customer service
Established service at our northern Idaho summer home......during initial phone contact, was told that there would be a fee of $20.00 to initiate a suspension of service for the 9 months the house is vacant.......wrong!!....there is a $9.99/mo charge, plus a $10.00/mo...
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Review
#1362061 Review #1362061 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$600
Preferred solution
Let the company propose a solution
1.2
Details
completed my contract with these idiots called to have them come get their equip. 4 or 5 times as we were moving out of state and needed them to get their equip. but they never showed, left the crap there as we were moving. Now they are suing me for some odd reason ,...
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Review
#1208898 Review #1208898 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$365
Preferred solution
get your crap together and quit sending my stuff to credit collectors
My friend has used viasat for years. First 'wild blue' and second 'exceed' (means 'exceedingly *** Now they are advertising "seamless video streaming" and other bogus claims, since their service has always been horrible and slow. They have a disclaimer in their...
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3 comments
Anonymous
#1483163

Amen, looking to start a class action lawsuit because they also sell your data

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Review
#1215927 Review #1215927 is a subjective opinion of poster.
Reason of review
Bad quality
I never suspected that AT&T would be part of a scam. Viasat agreed with AT&T to participate in a bundle promotion that included internet, obviously to attract more customers to Directv and reach people who were not serviced in their areas and hired Viasat, who I...
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Review
#1374637 Review #1374637 is a subjective opinion of poster.
Reason of review
Not as described/ advertised